Microsoft Store Refund Ripoff

I must warn all the users of Microsoft Community, DO NOT BUY FROM THE MICROSOFT STORE!

I attempted to buy an Xbox Ultimate Pack from the store. They charged the wrong account under my PayPal, taking the money directly from my bank account. I cancelled the order, was told it was cancelled but it was not. I was shipped the item. I requested
an RMA and got one. I sent the item back. I called to check the status of my refund after the item arrived back at the Microsoft Return Center. I was told I was already refunded the money two weeks ago. I did not receive the refund, nor did PayPal have any
record of the refund. I made a told of 11 calls to the Microsoft Customer Service Line. I was put on hold indefinitely and hung up on twice. I never was rude, or raised my voice. I was told three times that I would be refunded the amount owed. When I checked
back, I was told the refund had "failed" all three times. I still do not have my money back after two weeks of calls.

Here is the email I sent to the customer service five days ago. I have yet to receive a reply from them.

Hello,



I have tried to get my refund from your company, but have not received said refund yet. Here is a breakdown of what I have gone through.



I bought a Xbox One Ultimate Package on Dec 23,2013. I used PayPal/Bill Me Later. Microsoft took the money, $833.29, out of my PayPal checking instead. I requested a cancellation. I was given the case number, and assured the item was cancelled. The item
was send to me anyway and all monies were taken out of my account. I was refunded a partial amount of $60.04.



I returned the items, Return Reference Number:xxxxxxx, and tracked the return to your return center. The items arrived at the return center on 01/03/2014 (UPS Tracking #xxxxxxxxxxxxxxxxxx).



I have contacted the Microsoft Store phone number on 01/06/14 to verify the items had been returned and that I would receive a refund. I spoke with an associate, that hung up on me. I called back, I was put on hold for 30 min. I called back again, I asked
for a supervisor. The supervisor, Alex, said my refund would be expedited and I should receive a refund by Wednesday 01/08/2014. He gave me a case number # xxxxxxxxxxx.



I did not receive my refund. I called back on 01/08/2014. I spoke with Min, and she told me my refund had failed to go through. I escalated the call to supervisor Bryan. Bryan assured me that he would escalate this matter to the Microsoft Escalation Center
and that I should receive my refund in 2-3 days. He gave me a case number #xxxxxxxxxxxx.



I have made a total of 8 calls to the Microsoft Store Customer Service line. I do not believe that I will get a refund, as I have been told 3 times that the refund has been put through yet I have not received my refund. I keep getting told the refund is
“failing” by your customer service reps.



Please contact me and issue me my refund!



Order Number# xxxxxxxxxxxxx

Refund owed after partial refund of $60.04: $773.25

:)

 

Microsoft Store Refund Ripoff

I think that may be a scam like Microsoft scammer with fake phone number wouldent call you without perrmision

 

Microsoft Store Refund Ripoff

I cannot agree with the MS store being a rip off, I'm not disputing you have had a problem OP but, I had reason to get a refund from MS, no reason to go into details but, I spoke to a rep on the phone, told them my problem, she put me on hold for a few moments
an talked to a supervisor, she came back on and advised me I was getting a full refund, and it was in my Paypal account within hours, even though I was told it could take 3 days.

 

Sorry, wrong forum! Moving to XBox One Forum.

 

No one here works for microsoft,call support in your area.

 

What a freaking disaster. It hurt just to read a third of that.

 

Yikes, I hope everything gets fixed for you soon. I would be on them daily about this. If they don't give your refund soon, I would warn them that you'll report them to the BBB.

 

Issue fixed! Thanks to Courtney from the Microsoft Executive Team, and Jesse from Escalations. It took months, but I finally got my refund. Thanks to all here for the support. Take care guys and good gaming!

 

Yeah-they have been ripping everyone off lately.I purchased a bunch of music videos a while back but cant watch them anymore.They have removed the purchased content from my hard drive and locked it behind a subscription paywall which is extortion.Now to
watch the items I PURCHASED WITH CASH I must buy a 9.99 subscription to Xbox Music.Maybe a lawsuit will get someones attention.