Microsoft Store Purchase

NicholasWaltman · Jan 3, 2021

I want to start this post off by saying it is absolutely ridiculous that there is no way to get a hold of a person to speak to on the phone. I've called every number I could find and tried every extension but apparently Microsoft support has fully moved
online, which isn't convenient for anyone, but Bill Gates.

Now to my smaller issue. I spent 31.99$ in the Microsoft Store on an ingame currency for Fortnite. These funds were not on my PC account when I logged in. I no longer have Xbox Gold or Xbox Live or whatever its called. So, I can't get online in Fortnite
to spend the ingame currency that I purchased. Is there anyway I can access this currency? Is there anyway to get Xbox Live or Xbox Gold for a trial period just so I can spend ingame currency? I'm not even trying to play online or anything, just trying to
access the Fortnite Store in game.

:)

Smwutches

It should go by the day you made the purchase, not the day the money is actually taken out. So you'll be charged the sale price.

StuartATrueRed

Try purchasing the game from the webs store instead or from the Microsoft Store on Windows 10. You should be able to get them that way, and still play the games on the Xbox One. Here is the link for the Arkham Collection https://bit.ly/3cOrLrT

Bear in mind though, if you have already played the Arkham games on the Xbox One, then these are just the same games just bundled together in a pack.

XBF Mohammed C

Hello • _•, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I recommend trying the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

NicholasWaltman

I know that. That is not my issue. I purchased ingame currency from Microsoft Store. It's not on my PC account. It is supposedly only available on my Xbox account even though it's the same Fortnite account. So I tried to access the currency on Xbox but
couldn't get online.

RedCarGamer

The faster way to resolve your issue is to contact
Xbox Customer Support. They are the only that can take a look what was wrong with the purchase.

Microsoft Store Purchase