Microsoft Store - Purchase

Discus and support Microsoft Store - Purchase in XBoX Sales and Promo to solve the problem; Hello, i bought today something in store but when money went from my account and i got AN email from payment operator with successfully completed... Discussion in 'XBoX Sales and Promo' started by Kac1er, Oct 21, 2019.

  1. Kac1er
    Kac1er Guest

    Microsoft Store - Purchase


    Hello, i bought today something in store but when money went from my account and i got AN email from payment operator with successfully completed transaction i got AN email from Microsoft wich says "one of the elements can't be realize", is this caused beacuse
    my bank did not book this transaction yet? My order has status declined.

    The items from store we are getting Just after buying or we have to wait until bank books Our transaction?

    :)
     
    Kac1er, Oct 21, 2019
    #1
  2. Smwutches Win User

    Microsoft Store Purchase.

    It should go by the day you made the purchase, not the day the money is actually taken out. So you'll be charged the sale price.
  3. StuartATrueRed Win User

    Microsoft Store Purchasing

    Try purchasing the game from the webs store instead or from the Microsoft Store on Windows 10. You should be able to get them that way, and still play the games on the Xbox One. Here is the link for the Arkham Collection https://bit.ly/3cOrLrT

    Bear in mind though, if you have already played the Arkham games on the Xbox One, then these are just the same games just bundled together in a pack.
  4. XBF Mohammed C Win User

    Microsoft Store purchase

    Hello • _•, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support!

    I recommend trying the troubleshooting steps here:

    After each step try to see if the issue is fixed!

    First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

    Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

    If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

    I wish you a lovely day, and I hope this helps you out!

    Kind Regards

    Stay safe, and happy gaming!
  5. NicholasWaltman Win User

    Microsoft Store Purchase

    I know that. That is not my issue. I purchased ingame currency from Microsoft Store. It's not on my PC account. It is supposedly only available on my Xbox account even though it's the same Fortnite account. So I tried to access the currency on Xbox but
    couldn't get online.
  6. RedCarGamer Win User

    Microsoft Store - Purchase

    The faster way to resolve your issue is to contact
    Xbox Customer Support.     They are the only that can take a look what was wrong with the purchase.
Thema:

Microsoft Store - Purchase

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