Microsoft Store purchase fail

Discus and support Microsoft Store purchase fail in XBoX Sales and Promo to solve the problem; Two things in my order say shipped. The warranty says payment failed. Do i have to worry about the shipped items? Or is this just a warranty buying... Discussion in 'XBoX Sales and Promo' started by The Mutation360, Nov 27, 2018.

  1. The Mutation360
    The Mutation360 Guest

    Microsoft Store purchase fail


    Two things in my order say shipped.

    The warranty says payment failed. Do i have to worry about the shipped items?

    Or is this just a warranty buying issue?

    :)
     
    The Mutation360, Nov 27, 2018
    #1
  2. hampshire676
    hampshire676 Guest
    Paypal purchase failed

    I made a $6.99 purchase via paypal, my credit card was charged through paypal, but Microsoft says it failed. I'd think twice before using the Microsoft Store again....
     
    hampshire676, Nov 27, 2018
    #2
  3. eryoung
    eryoung Guest
    Is the XBox one Disc drive Failure overblown?

    Mine was starting to fail a few weeks after purchase last Christmas, I called Microsoft and they had me exchange it at a Microsoft store. Its been perfect for almost exactly one year.
     
    eryoung, Nov 27, 2018
    #3
  4. XBF Paul M
    XBF Paul M Guest

    Microsoft Store purchase fail

    Hiya!

    Paul from the Xbox Forums Team here to assist, it sounds like you're experiencing an issue with a purchase failing. When you access your order history at
    Microsoft do you see the purchase saying failed at all? As well if you'd like further assistance regarding your account I recommend reaching out to

    customer support    . I hope this info was helpful. Please let us know.

    Happy Gaming!

    Paul Xbox Forums Team!
     
    XBF Paul M, Nov 27, 2018
    #4
  5. The Mutation360
    The Mutation360 Guest
    My order history has it. It says the controller shipped and console has shipped but the warranty says payment failed.
     
    The Mutation360, Nov 27, 2018
    #5
  6. XBF Erick C
    XBF Erick C Guest
    Hey there Mutation,

    If you have not yet done this, I would advise you contact the
    Microsoft Store Support     to get more information on that failed payment. It does not seem like it's much to worry about but this way you can get that peace of mind.

    I hope this helps.
     
    XBF Erick C, Nov 6, 2018
    #6
  7. XBF Erick C Win User

    Microsoft Store purchase fail

    Hey there Mutation,

    If you have not yet done this, I would advise you contact the
    Microsoft Store Support     to get more information on that failed payment. It does not seem like it's much to worry about but this way you can get that peace of mind.

    I hope this helps.
  8. XBF Paul M Win User

    Microsoft Store purchase fail

    Hiya!

    Paul from the Xbox Forums Team here to assist, it sounds like you're experiencing an issue with a purchase failing. When you access your order history at
    Microsoft do you see the purchase saying failed at all? As well if you'd like further assistance regarding your account I recommend reaching out to

    customer support    . I hope this info was helpful. Please let us know.

    Happy Gaming!

    Paul Xbox Forums Team!
  9. The Mutation360 Win User

    Microsoft Store purchase fail

    My order history has it. It says the controller shipped and console has shipped but the warranty says payment failed.
  10. Francia J. Win User

    Failing to purchase content in the Microsoft Store.

    Hi BreakableOrb, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

    Kindly try to purchase on the website and check if it will push through.

    Also, on your Xbox perform a powercycle and then try again.

    ​​​

    POWERCYCLE CONSOLE​​​

    ​​​

    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​
  11. eryoung Win User

    Is the XBox one Disc drive Failure overblown?

    Mine was starting to fail a few weeks after purchase last Christmas, I called Microsoft and they had me exchange it at a Microsoft store. Its been perfect for almost exactly one year.
Thema:

Microsoft Store purchase fail

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