Microsoft Store problem

Lasse Bjoern · Jul 1, 2022

Okay.

So in 2019 i bought Sea Of Thieves through Microsoft store and used the Microsoft account that was logged on to my pc ( My old email which i still have access too )

Then when the game downloaded and was launched i was prompted with the option to log into another account. And therefore i logged into my Xbox account which is a whole other account. But it's the account i have used for Xbox beforehand.

For 3 years this worked out really well. Tons of hours in it and i unlocked most things and really loved the game.

But now there's a problem. Since we now are using a new Xbox app and not just the "Xbox Console Companion" it wants me to use the same account as the account that i "bought" it on. But if i do that i would have to start from scratch. Which is something i would rather sell my pc than do all over again.

Please help me. Someone has to be able to help me. I can't be the only one that this affected. And i am really unsettled with the fact that i might have to start all over ( or just buy it on the account with all the progress ). I feel like this is something that should be able to be fixed. Maybe get the license moved from one account to the other or i don't know.

NOTE

I still have access to both my email addresses.

:)

XBF Lance J

Hey Kikin,

Thank you for responding. Just as our great ambassador Metal Daze suggested, try contacting one of our billing specialists at
Xbox Support. They have the tools to explain and solve the error you have been receiving. Cheers

Dubya76

For me, I've rebooted console. I've waited several days in case it was a server issue. I have no problems with Xbox live. I'm logged in and able to play online and all online functions beside the Microsoft store. I bought a game during the E3 sale, a
few days ago without issue. I'm trying to purchase a few other games but when I open any of them, all that comes up is the game trailers (after 20-30 seconds it becomes an error). I'm unable to see any game information, prices, buy option, description, reviews,
ect.

I have not tried deleting my account but I honestly shouldn't have to. I know it's not difficult but I am not 100% sure what my current password is and I don't want to be locked out from my account at the moment. I'll just not buy the games and save my
money. Perhaps it will correct itself at a later time? It worked one day but not the next. In my mind that's an Xbox problem. If they want our money they'll fix it eventually? Or not... All other services work, so I don't want to start deleting things
that will disrupt my current owned games and game play. Thank you for any help and support. If it is fixed before the sale ends, Microsoft will make a lot of money. If not, my savings account will be happier

Dubya76

Yes, several times I've tried the power cycle with no luck unfortunately

GMS1stLDYCannon

Hello is it giving you an option to use that balance or is it greyed out?? Are you trying via website or through console??

sandy the hippy

Trial version at Microsoft store

Have the friend you wish to invite.use the link above to download the trial version, then you can simply invite him or her from your game session

Microsoft Store problem