Microsoft Store *Please Wait*

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Jean, how are you today? Hope you're well.

So, first thy this:

1. Type CMD in the search bar;

2. Right-click Command Prompt and click Run as administrator;

3. At the Command Prompt screen, type wsreset.exe and press Enter;

Wait for the process to finish, the store will open, when it opens you close and restart your PC.

If that doesn't work:

https://answers.microsoft.com/en-us/windows/for...

Take a look at those two other procedures.

My understanding is that refunds take take up to 5 working days to process...if it's only been a couple of working days, then I'd be waiting till the middle to end of next week to see if it appears

Yeah okay, but I’m just wondering why I can’t even play it. And why I have to buy it again.

If a refunded has been given albeit taking up to 5 working days to arrive, then the license for that game will likely have been removed from your account as part of the refund process. This will likely be why it's asking you to buy it again.

Yeah that would make sense. But I should be able to play the game up until the refund gets accepted shouldn’t I?

Technically the refund has already been processed if the ability to play that game has been removed, least that's what I'm assuming here. The five working day processing time is due to banks and the time it takes for funds to transfer which is outside Microsoft's control. If you want to be sure you can always chat with a Microsoft Support agent - Xbox Support - who may be able to advise on the status of the refund.

It would be normal, to me, to lose access to a digitally bought game at the point the refund has been accepted and processed rather than at the point where the funds are transferred as there's no way for Microsoft to know when, precisely, the funds have been deposited.

My understanding is that refunds take take up to 5 working days to process...if it's only been a couple of working days, then I'd be waiting till the middle to end of next week to see if it appears

Hello @DeanVince, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2 to 3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please try to check your games in the order games history in this following website : Microsoft account | Home

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Please try the solutions below.

Solution 1: Make sure your windows are updated to version 21H1, in case I mean windows 10

Select the Start button and then go to Settings > Update and Security > Windows Update.

Solution 2: Type the term WSRESET in the windows search bar, run as administrator. wait for the window that opens automatically, after that restart your pc, and try to install the game again.