Microsoft store not opening xbox series s

Due to the UK lockdown store's will be closed....

I can't find any info on any UK store's opening at midnight for Xbox Series X/S

However, GAME.CO.UK high street store's will open on Tuesday 8am to 2pm just only for the people who have in store pre-orders, to get and pick up their Xbox Series X/S.

Thank you really much Pam you helped me to solve this problem

You're welcome. Thank you so much for allowing me to assist you with your concern today and for being kind and professional. Anything else I can help you with aside from this?

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

I'm sorry to hear that. Here are the steps that you can try for your concern.

Solution 1. Power cycle your console

Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

Solution 2.Try removing your account and add it back again.

To remove your account:

Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Select the account that you want to remove, and then select Remove to confirm.

To add it again:

Press the Xbox button on your controller to open the guide.

Select Sign in.

Select Add & manage.

Select Add new.

Enter your Microsoft account email address and password.

Solution 3. Try to do a soft factory reset without removing any games and apps.

Press the Xbox button to open the guide.

Select Settings > System > Console info > reset then keep my games and apps.

NOTE: This will delete the profiles on your account, make sure that you remember the email and password to your account.

I hope this helps. Feel free to ask back any questions and keep me posted.

Hello ariadalarian! I'm Claus, an Independent Microsoft Community Consultant for Xbox! Glad to be able to help you!

If you've added the balance to your account, you should be able to open the Microsoft Store and then purchase the content there. Make sure that you aren't trying to purchase the content from the Microsoft Store if you are planning in playing the game on Windows, because the content available on the Microsoft Store is for Xbox One/Series X|S only.