Microsoft store logs me in in a different gamertag and I lost all my games after...

Hello, Kevin. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

Are you able to sign in with this Microsoft account on the Microsoft website? Even if you were hacked and your gamertag was changed, if you are able to sign in to the account you should see your full order history at:

https://account.microsoft.com/billing/orders

Please see if you are able to sign in both to https://account.microsoft.com and https://account.xbox.com and please let me know.

Hi BORZ! My name is Ricardo an independent advisor ready to help you with this situation!

Please, try login out from the Xbox app and Microsoft store app, then restart the Pc and log back in

Also confirm that the gamertag you currently have is the same that you had before as sometimes this is due to a different account

Please, let me know if you have only lost progress or also in game items

I also can't log in on the microsoft store. I created a different account on my computer with admin privleges and a local login. It was able to log in on both the xbox app and the microsoft store. So how do I fix my main account to allow me to log in on
that?

Hi Konrad,

Thanks for bringing this issue to the forums. If you've logged into the Microsoft website and now have a different gamertag, then you have not logged in using your original log in credentials. In order to log into your original gamertag, you would need to
enter the correct email address and password to the account. Email addresses can only be assigned to one gamertag for log in and cannot be used for a different gamertag.

If you're having difficulty in recalling your correct email, then I would recommend attempting to retrieve it using our

Lost Account Solution for best results.

Give this a try and let us know the results.

I hope that this helps you out!

Hi Cloud,

Thanks for coming back.

I have a profile/gamertag on my xbox of TRISTAN1 but this is not linked to a microsoft account. I have been using this profile to play games and build up progress. I joined Xbox live by going online on my laptop rather than through the xbox. Because of this
I was given a new gamertag which doesn't link to TRISTAN1 so when I play any games through 'live' all the progress is lost as it logs me in on gamertag linked to my microsoft account

I followed your instructions but this won't work. I created a new microsoft account but tried to name gamertag as TRISTAN1 but it won't let me as already in use.

How can I work this out?