Microsoft Store keeps logging out

Hello Waldo Kun

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Regards



Microsoft Community Moderator

Hello Waldo Kun

Thank you for posting in Microsoft Community.

I understand that you have an issue in regard to your Microsoft Store keep logging off when you sign into your Xbox App. Let’s work together in finding the best resolution to this issue.

For me to better understand the issue, I’d like to ask a few questions:

• Is your Xbox App and Microsoft Store App using the same Account?
  

Based in your description, it seems like your Xbox App and Microsoft Store app is using different account. That was why when you log in to your Xbox App your Microsoft Store keep on logging Off. In this case, both App should have the same Microsoft account. Please sure as well the Xbox App, Microsoft Store app and Gaming services should be up-to-date to avoid issue moving forward.

Let us know the result and we will get back to you as soon as we can.

We look forward to your response.

Regards,



Microsoft Community Moderator

Hi there Neviria .

I am Lumie and I would love to assist you today.

I am so sorry you are having issues with your Xbox app.

This is a relatively common issue and can stem from several potential causes. Below, I’ll outline various steps and troubleshooting techniques you can try to resolve the problem:

Check for Windows and Microsoft Store Updates
Ensure that your Windows operating system and the Microsoft Store app are fully updated. Sometimes, updates include bug fixes that could resolve login issues.

For Windows Updates:

Go to Settings > Update & Security > Windows Update.
Click on Check for updates and install any available updates.

For Microsoft Store Updates:

Open the Microsoft Store.
Click on the three dots in the top right corner and select Downloads and updates.
Click on Get updates to install any available updates.

Reset Microsoft Store
Resetting the Microsoft Store can clear out potential corrupt data or cache that may be causing login issues.

Go to Settings > Apps > Apps & features.
Scroll down to Microsoft Store, click on it, and select Advanced options.
Click on the Reset button. This will reinstall the app and clear its cache.

Clear Microsoft Store Cache
Clearing the cache can resolve many problems with the Microsoft Store.

Press Win + R to open the Run dialog.
Type wsreset.exe and press Enter.
A command prompt window will open and clear the cache. The store will open automatically after the process is completed.

Check Account Settings
Ensure that your account settings are consistent across all Microsoft services.

Go to Settings > Accounts > Email & accounts.
Ensure that your Microsoft account is set as the primary account and is the same as the one used in the Xbox app and Microsoft Store.

Sign Out and Sign Back In
Sometimes, simply signing out and back into your Microsoft account can resolve synchronization issues.

Open the Microsoft Store and click on your profile icon.
Select Sign out.
Restart your computer.
Open the Microsoft Store again and sign back in with your Microsoft account.

Check Date and Time Settings
Incorrect date and time settings can cause authentication issues.

Go to Settings > Time & language > Date & time.
Ensure that Set time automatically and Set time zone automatically are turned on.

Disable Proxy or VPN
If you are using a proxy server or VPN, it might be interfering with the Microsoft Store's ability to maintain a session.

Go to Settings > Network & Internet > Proxy.
Ensure that the Automatically detect settings is turned on and that no manual proxy setup is interfering.
If you are using a VPN, try disabling it to see if the issue persists.

Reinstall the Microsoft Store
Reinstalling the Microsoft Store can fix persistent issues. However, this requires using PowerShell:

Search for PowerShell, right-click it, and select Run as administrator.

Type the following command and press Enter:

Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_. InstallLocation)\AppXManifest.xml"}
Restart your computer.

Check for Conflicting Software
Certain third-party applications, especially antivirus software, can interfere with the Microsoft Store. Try disabling them temporarily to see if the issue is resolved.

Disable your antivirus or firewall software temporarily and check if the Microsoft Store works without logging you out.

I hope this helps.

I shall be here for your response. -Lumie

Thanks for the answer.

Open the xbox app and log out of your account. Then go to your microsoft store and log out as well.

Then enter the microsoft store again, and finally also log in to the xbox app.

If it doesn't work, reinstall the xbox app

Please advice your friend to log out and then log back into the Microsoft Store app. Search the game using the Microsoft store app and check if there is an install option from there.