Microsoft Store is stuck on US but I live in the UK

Discus and support Microsoft Store is stuck on US but I live in the UK in XBoX on Consoles to solve the problem; This means I can not purchase any apps as my address details are 'invalid'. How do I get the store to recognise I am in the UK? My details are... Discussion in 'XBoX on Consoles' started by JakayaTanoh, Apr 27, 2020.

  1. JakayaTanoh
    JakayaTanoh Guest

    Microsoft Store is stuck on US but I live in the UK


    This means I can not purchase any apps as my address details are 'invalid'.

    How do I get the store to recognise I am in the UK?

    My details are correct in my microsoft account.

    :)
     
    JakayaTanoh, Apr 27, 2020
    #1
  2. JakayaTanoh Win User

    Microsoft Store is stuck on US but I live in the UK

    Hi this is a great idea!

    Sadly it didn't work for me and last I checked the Xbox UK offices are still only offering a virtual bot to assist in any issues which just directs you back to a very basic list of discrepancies that have nothing to do with this particular issue. (apologies
    if readers misunderstood what I stated above, support is available, however in the UK it appears to only be accessible through a bot like system with very limited lists of issues such as "I forgot my password", " I want to customise my account", etc.)

    *This is purely my experience so I hope others find a way to get it sorted. If you do, please do post about it as I am still lying in wait. :)
  3. Smwutches Win User

    Microsoft Store is stuck on US but I live in the UK

    On the contact site, if you're not seeing the options to chat with support or request a call back, change your category/topic. Subscriptions & Billing and "I don't recognize a charge" usually works for me.
  4. DrifterX22 Win User

    Microsoft Store is stuck on US but I live in the UK

    Change your country or region in Microsoft Store

    Change your region in Windows

    When you make your first purchase in the new locale, you'll be prompted to update your billing info.

    1. Select Start > Settings > Time & Language > Region.
    2. Under Country or region, select your new region.
    3. You can switch back to your original region at any time.
    Change your country/region on Xbox One
    When you make your first purchase in the new region, you'll be prompted to update your billing info.

    1. Sign in to your Xbox One console.
    2. Press the Xbox button to open the guide.
    3. Select Settings > All Settings > System > Language & location.
    4. Select your new location from the Location list, and then select Restart now.
    Troubleshooting issues when changing your region
  5. Ironwilled Win User

    Microsoft Store is stuck on US but I live in the UK

    Its really strange my store purchases are also listed as working in the US store as well (I'm in Canada) but for some reason it works. Have you tried going over to a friends house and trying to buy anything from their computer? I'm just wondering if maybe
    the IP address could be conflicting with anything.
  6. JakayaTanoh Win User

    Microsoft Store is stuck on US but I live in the UK

    But if I go to the same site in a new tab it notes that my location is the UK
Thema:

Microsoft Store is stuck on US but I live in the UK

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