microsoft store is not working

Hello Vittorio Mennella,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today other than this account issue.

We understand that you are having issue with Microsoft Store apps. As per description you have tried a lot of troubleshooting steps already but still the issue persists.

We have some articles for recommendation for this issue. Kindly go and check if the troubleshooting suggestions can help you.

• Fix problems with apps from Microsoft Store - Microsoft Support.
  

• Troubleshoot issues with the Xbox app for Windows | Xbox Support
  

We hope it worked out well for you. If not, please reply back to this forum to let us know so we could find other options to resolve the problem.



We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello, and welcome to the Xbox Community! I'd be happy to help you today.

When you launch Microsoft Store, does it fail to open at all, or does it open with a blank screen, error code, or infinite loading?

Are you signed into Windows with a Microsoft account or a local account, and have you recently changed user account settings, group policies, or region/date settings?

If You want to buy anything so buy from your smartphone or Pc original even on your Xbox browser, Go to Microsoft Store and sig in with the same account You would buy If You would do this on your Xbox

Hi! I assume you simply turned the console off and on again? If yes, please do the hard reset/power cycle as described here:

https://support.xbox.com/en-US/xbox-one/console/power-cycle-console

Hello Caden D! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you are having issues. Which browser are you device or browser are you using? Have you tried another one?