Microsoft Store iade talebi [Translation-Microsoft store return request]

Hi ErhanAYGÖREN,

Thank you for posting on the Xbox forums. As the question has been answered, I will go ahead and lock this thread to prevent repetitive answers.
Feel free to come back anytime if you have a question or issue. We will be more than happy to answer any questions and provide solutions. Thank you again and have a good day
ErhanAYGÖREN!

Merhaba

Xbox forumlarına ulaştığınız için teşekkür ederiz.

Satın alma işlemini hesap geçmişinizde görmüyorsanız (account.microsoft.com/orders) kardeşinizin hesabı altında olabilir. Lütfen hesabında oturum açın ve satın alma işleminin orada olup olmadığını kontrol edin. Ardından, Dijital oyunlar için geri ödeme isteğinde bulunma | Xbox Desteği

ÖNEMLİ: Oyunu bir dijital mağazadan satın almak, başka bir mağazadan oyuna erişim izni vermez (yani, minecraftdungeons.net satın almak, oyunun Windows Mağazası'nda sahibi olduğunuz anlamına gelmez veya bunun tersi de geçerlidir).

Oyunun "Windows 10 ve üzeri" sürümü doğrudan Microsoft Store uygulaması üzerinden sunulur ve bir başlatıcı içermez.

Minecraft Dungeons SSS'yi Mojang desteği aracılığıyla buradan kontrol edebilirsiniz: Minecraft Dungeons SSS – Ana Sayfa

[Yukarıdaki metin makine çevirisiyle yazılmıştır ve orijinal yazının doğru bir temsili olmayabilir]

[The text above is machine translated and may not be an accurate representation of the original post]

Hello,

Thank you for reaching out to the Xbox forums.

If you do not see the purchase in your account history (account.microsoft.com/orders) it may be under your brother's account. Please sign into his account and check if the purchase is there. Then you can go to Request a refund for digital games | Xbox Support

IMPORTANT:  Purchasing the game from one digital store does not grant access to the game from another store (i.e., Purchasing on minecraftdungeons.net does not mean that you own the game on Windows Store, and vice versa).

The “Windows 10 and above” version of the game is delivered directly through the Microsoft Store application and does not include a launcher.  Same with purchasing the game through an Xbox console.

You can check the Minecraft Dungeons FAQ through Mojang support here: Minecraft Dungeons FAQ – Home

Thanks,

Hayabusa

Merhaba

Oyunu başarıyla geri getirebildiğinizi duyduğuma sevindim.

Geri ödemelerin hesabınızda görünmesi birkaç iş günü veya daha uzun sürebilir, bu nedenle geçerli ödeme yönteminin ne zaman kredilendirileceğini öğrenmek için finans kurumunuza danışabilirsiniz.

Saygılar

Hayabusa

[Yukarıdaki metin makine çevirisiyle yazılmıştır ve orijinal yazının doğru bir temsili olmayabilir]

[The text above is machine translated and may not be an accurate representation of the original post]

Hello,

Glad to hear you were able to successfully return the game.

Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited.

Regards,

Hayabusa

Hi Erhan,



I'm sorry to hear about the issue with the purchases. Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.

If you are needing further assistance with the purchase I would suggest to contact Live Support.

When you go to Contact Us, follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

Hi Erhan,

I'm sorry to hear about the issue with the purchases. Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.

If you are needing further assistance with the purchase I would suggest to contact Live Support.

When you go to Contact Us, follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

Thank you for your support.