Microsoft Store gift code not received after 10 business days

DstarGTi · Nov 21, 2016

I was chatting earlier today with Microsoft Support in reference to a promotional $10 Microsoft Store credit that I did not receive with the pre-order of Battlefield 1. The chat support agent said I should submit a request here for assistance. Reference
[Mod Removed] was provided by the chat support agent as proof of contact. Please let me know if you require further information.

Thank you for your time.

:)

Knees76 · Nov 21, 2016

$10 MS Gift Card Not Received w/purchase of Forza Horizon 3 Ultimate Edition

I purchased the Forza Horizon 3 Ultimate Edition. I have received the preorder
2016 Mercedes-Benz E63 S Coupe through Xbox messages on 9/23/16 along with the 2016 Ford Mustang GT350R gift through email on 9/30/16. I have not received the $10.00 MS store gift code that was supposed to be delivered through email within
10 days of the game release.

It has now been 2 weeks and I still haven't received the $10.00 MS store gift code. The end of my receipt states:

[table][tr][td]$10 Microsoft Store gift code - Additional Product Information:[/td][/tr][tr][td]Your $10 Microsoft Store gift code will be delivered to your email address within 10 business days of game release[/td][/tr][/table]

Tom Gronkowski · Nov 21, 2016

Bought Battlefield 1 and haven't received $10 gift card promotion

I ordered Battlefield 1 with the promotion of receiving a free $10 Microsoft Store gift card within 10 business days of the game's release (October 21st) and I still have not received my gift card.

Mister Cizl · Nov 21, 2016

Hey DstarGTi! We do not have access to Microsoft Store promotions here on the forums. For further assistance you will want to contact them

here. Thanks!

Smwutches

The gift cards should be sent to your email about 10 business days after the game shipped. Keep in mind that if you are a Rewards member, you will receive 15,000 rewards credits (10-15 business days after shipping) instead of the $10 gift card.

If you still don't receive the code, you will need to contact customer support for the Microsoft Store since that offer is through them.

Smwutches

The $10 code should be emailed about 10 business days after the game shipped. So it would be too soon to receive it. If you don't receive the code, you will need to contact support for the Microsoft Store.

Also keep in mind that if you're a rewards member, you will receive 15,000 rewards credits instead of the $10 gift code.

Mister Cizl

Hey DstarGTi! We do not have access to Microsoft Store promotions here on the forums. For further assistance you will want to contact them

here. Thanks!

Smwutches

The code should be sent about 10 business days after the game ships. If you don't receive it after the 10 days, you'll need to contact Microsoft Store support since that offer is through them.

Smwutches

The $10 gift cards should be emailed about 10 business days after the games ship as long as you preordered from microsoftstore.com. If you don't receive them after the 10 days, you would need to contact their customer support. Keep in mind that if you are
a rewards member, you will receive 15,000 credits instead of the $10 gift cards. Those would show as pending 10-15 business days after the games ship.

If you preordered digitally from the Xbox store, you would not be eligible for either offer.

Microsoft Store gift code not received after 10 business days