Microsoft Store Crash

DetrichCLARK · Jan 28, 2020

Ever since the new COD update came out I haven't been able to play because I can't download the dlc pack 2 because my Microsoft store keeps giving me a "Try that agin page could not be loaded." I've done a reset while keeping games and apps twice and I've
tried the hold down power button on the xbox one and that hasn't worked either. Someone please give me a way to fix this, I need to play COD.

:)

XBF Steven R

Hi DetrichCLARK,

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that
the troubleshooting steps listed above didn't fix the issue.

Thank you and have a great day!

Daniel Gill_354

Hi Chrome O, my name is Daniel and I would be happy to help.

I'm sorry that you are having problems with the Microsoft store, with the intention of helping you I am going to suggest taking some steps.

1. Clear the Microsoft Store cache: Press the Windows key + R, type "wsreset.exe" and hit Enter. This will clear the cache of the Microsoft Store.

2. Run the Windows Store Apps troubleshooter: Go to Settings > Update & Security > Troubleshoot > Windows Store Apps and click on "Run the troubleshooter".

3. Reset the Microsoft Store: Go to Settings > Apps > Apps & features > Microsoft Store > Advanced options > Reset.

4. Check for Windows updates: Go to Settings > Update & Security > Windows Update and click on "Check for updates".

5. Reinstall the Microsoft Store: Open PowerShell as an administrator and type "Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_. InstallLocation)\AppXManifest.xml"}" and hit Enter.

If my understanding is wrong, please point it out, so that I can assist you better.

Information source (Credits): https://answers.microsoft.com/thread/93770339-6dfd-45b4-bc93-496eea34ab8f

I hope this information is useful to you, in case you need more help or the problem persists, let me know as I will be happy to continue helping you.

I wish you good luck.

Best regards,
Daniel.

xDevilxGirlx421

Hi,

try to factory reset your router/modem as it seems like your connection is preventing entering the store

DetrichCLARK

Thank you so much! It actually worked

Çağdaş Kaya

Unfortunately, my Xbox Microsoft store crashed, I cannot enter the store, there was an update and it remained like this.

Microsoft Store Crash