microsoft store cant install owned games

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

These steps can help you, give it a try.

Check for updates on Windows Update, update everything including optional/additional updates.

1. Logout from Xbox app and Microsoft Store app

2. Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset.

3. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.

4. Open the Microsoft Store app, click on the 3 dots in the upper right corner>downloads updates>get updates and update everything.

5. Restart your PC, log in to both apps and see if that solves the problem.

Also, check if the region on your PC is correct in settings>time and language>language and region

Hi!

Be sure you use the correct account used to redeem the game. Open Microsoft Store and search the game to install it.

If you can't find or install an app from Microsoft Store, you can follow these
instructions.

SOLUTION:

I was able to solve this issue by registering for the Windows Insider program. While this works, it is quite ridiculous that I have to sign up for updates that I do not want or need in order to play these games. I know for a fact that I can run these games
on the version of Windows that I had. For example, I already own Slay the Spire on Steam and it has worked perfectly since launch. However, Microsoft is forcing their updates down my throat citing that it is necessary to play the game when that is a blatant
lie. Very disappointed in the Microsoft Store for forcing me to opt into their program.

Have you tried resetting your PC? All the news of game pass out now is Hot off the Press so if your computer been on whole time you might just need a reset for new changes to take effect....hope this helps

Hi there Matthew,

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved.

In reference to updates from Microsoft, I recommend to review the
Microsoft Service Agreement for more information.

• 7. Updates to the Services or Software, and Changes to These Terms.
  
  • a. We may change these Terms at any time, and we’ll tell you when we do. Using the Services after the changes become effective means you agree to the new terms. If you don’t agree to the new terms, you must stop using the Services, close your Microsoft
    account and, if you are a parent or guardian, help your minor child close his or her Microsoft account.
  • b. Sometimes you’ll need software updates to keep using the Services. We may automatically check your version of the software and download software updates or configuration changes. You may also be required to update the software to continue using the Services.
    Such updates are subject to these Terms unless other terms accompany the updates, in which case, those other terms apply. Microsoft isn’t obligated to make any updates available and we don’t guarantee that we will support the version of the system or device
    for which you purchased or licensed the software, apps, content or other products.
  • c. Additionally, there may be times when we need to remove or change features or functionality of the Service or stop providing a Service or access to Third-Party Apps and Services altogether. Except to the extent required by applicable law, we have no
    obligation to provide a re-download or replacement of any material, Digital Goods (defined in section 14(k)), or applications previously purchased. We may release the Services or their features in a preview or beta version, which may not work correctly or
    in the same way the final version may work.
  • d. So that you can use material protected with digital rights management (DRM), like some music, games, movies, books and more, DRM software may automatically contact an online rights server and download and install DRM updates.

If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

Thanks and have a great day.