Microsoft store app

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good afternoon

Have you already added the account in accounts, in the control panel?

Hi NoahSimons1,

Thanks for coming tot he forums for help. I've had this issue in the past myself. I logged out of my account and then signed back in and that did the trick. Hopefully it can work for you too

Make sure the account that has the subscription is logged into the Microsoft Store app.

Log out of Microsoft Store and Xbox app, clear store cache, login to Microsoft Store and Xbox app, and try again.

To clear the store cache>

Windows key + R and type ''wsreset'', wait for the black screen to close and open the store automatically.

Hi TheBrokenPotato! My name is Ricardo an independent advisor ready to help you with this situation!

Please uninstall the launcher, the log out the Xbox app and the Microsoft store app, then restart the Pc and log back in the Xbox app and Microsoft store app, install the Minecraft launcher from the Microsoft store app and try to log in again with the Microsoft account option

You can Download from the Microsoft store app on the laptop. If you can't find it in the store be sure you are using the correct account in the Microsoft Store App.