Microsoft Store and Xbox Game Pass

Hi Sygfried22,

Thanks for your post. I understand you're experiencing issues with purchasing Xbox Game Pass on the Microsoft Store. Are you receiving any error messages or codes when attempting to complete the purchase? You may want to try purchasing the Game Pass on our
online store here:
Xbox Game Pass - Microsoft Store.

Please keep us updated.

Hello Abhiiishek,my name is Marvina, I will be happy to help you.

I'm so sorry for what you're going through, it looks like your device comes with an Xbox Unlimited Game Pass, but you can't find it in the "included with device" section of the Microsoft store.

There are several reasons why this could be happening.

One possibility is that the game pass was not activated correctly.

Make sure Game Pass is activated and associated with your Xbox account.

Another possibility is that the game pass has expired.

Xbox Unlimited Game Passes last for 12 months from the activation date. Make sure the game pass has not expired.

It is also possible that there is a problem with the Microsoft store.

Make sure your device is connected to the Internet and the Microsoft Store is up to date.

Here are some steps you can take to try to fix the problem:

Check the activation of the game pass.

Make sure Game Pass is activated and associated with your Xbox account.

You can check your Game Pass activation status on your Xbox account page.

Check the expiration date of the game pass.

Xbox Unlimited Game Passes last for 12 months from the activation date.

You can check the Game Pass expiration date on your Xbox account page.

Check the Internet connection and the Microsoft store update.

Make sure your device is connected to the Internet and the Microsoft Store is up to date. You can check if the Microsoft Store is up to date by opening the Store app and selecting "My Games & Apps."

Then, select "Games" and search for "Xbox Game Pass." If the game doesn't appear, you may need to update the Microsoft Store.

Source: https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/redeem-prepaid-codes

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.

Game Pass is a subscription, not a store. If you mean the Xbox app, both the Microsoft Store app and Xbox app are essentially the same store. They just have different names.

I try it from Microsoft Store and its works. Game was added to xbox app, but when i want some game from xbox app, app still saying that i need purchase game pass. I dont understand. But at all, i can downloading games from pass, but only from Microsoft Store.

If you own the xbox game pass download Xbox (beta) app from Microsoft Store and launch games with it