Microsoft Stole my Xbox!!

stimpy29 · Jan 10, 2014

I have had enough of xbox and the customer support!!! On dec 5 2013 i sent my xbox out for repair. Today is January 10 and still have not recieved my xbox back yet. I have called several times and the answear i keep getting is, Sorry sir we dont know what
is going on with your order. Please wait 5-7 days and we will get back in touch with you IF we have any updates. Well needless to say never hear back from them. I spoke to another representative and he old me it was shipped out on the dec 31 2013 and i should
have it by thursday january 9. Well that didnt happen eaither. Called again today january 10 on the phone for 1 hour and 17min and still no answears. Told me to keep waiting and some one will contact me in 5-7 days. This haas gone on long enough. Want can
i do or who can i talk to, to get this matter resolved?

:)

GG ALLIN81 · Jan 10, 2014

StolenXboxTicket

I know that Microsoft cannot track a stolen console but how would i report my xbox one stolen so that Microsoft can at least flag and ban my console from being used online

DEVILDOG USMC 4 · Jan 10, 2014

Microsoft Stole my xbox

Question for LVL 50, why did you send in your xbox when 1, you have 0 gamerscore points,2, your rank never increased, and 3, you only played 1 older game. If you bought the console from a retail store, they should have taken it back.

VisageOfAnAngel · Jan 10, 2014

If you were told it was shipped then it was most likely shipped. You have to remember the US has had horrible weather this past week and there were holidays before that. Things get slower in these circumstances.

Aedge12 · Oct 31, 2018

Wow - this sounds familiar. My new unit had a bad HDD, which I sent to them before Thanksgiving. Still NOTHING!

LVL 50 WWWWWWWW · My ticket will be respodned to 2/15/2012 GRRRR

My ticket will be respodned to 2/15/2012 GRRRR

LVL 50 WWWWWWWW

Did they wont give me info other then oh uhm can we call you back later. I wanted 2 weeks before I called form when tehy recieved it and its not even being repaired yet.

Miss Portia

Hey there LVL - thank you for the post! What is the reference number for your repair? I can look into this for you. Please do not post it here, but rather send it directly to me via a Forum Private Message (use the envelope icon below my post - No Xbox LIVE
messages, please.)

Gillette 73

You could ask to speak to a manager at the repairs centre to find out exactly where along the repair process line it is , or you could be a little more patient , it all depends which centre it has gone to and how many they have to do.

Sorry not much more you can do.

VisageOfAnAngel

If you were told it was shipped then it was most likely shipped. You have to remember the US has had horrible weather this past week and there were holidays before that. Things get slower in these circumstances.

Microsoft Stole my Xbox!!