Microsoft stealing my money

Discus and support Microsoft stealing my money in XBoX Games and Apps to solve the problem; Come on my xbox today to find all of my purchase history has been removed, all of my games have been uninstalled. I was in contact with a specialist... Discussion in 'XBoX Games and Apps' started by BrandonAmess, Aug 6, 2020.

  1. BrandonAmess
    BrandonAmess Guest

    Microsoft stealing my money


    Come on my xbox today to find all of my purchase history has been removed, all of my games have been uninstalled. I was in contact with a specialist who basically said i was lying and i never owned any games and refused to give me my games or money back.

    just wondering if this has happened to anyone else lol. Cheers x

    :)
     
    BrandonAmess, Aug 6, 2020
    #1
    1 person likes this.
  2. PhoenixDown Win User

    Microsoft is stealing my money

    You cannot turn off auto-renewal by email. Those emails don't ask you if you want to turn it off, they're just to inform you that you're going to be charged. The only way to turn off auto-renewal is to call customer support.
  3. SLICK SLEEZY863 Win User

    Microsoft is stealing my money

    This *** happens to me and they took ym money and the time I paid for so what part of that doesn't say free money?
  4. Z Roach Returns Win User

    Microsoft is stealing my money

    billing questions are best handled by phone support. I know you would prefer to give a kidney than deal with phone support but they are best equipped to handle your situation quickly.
  5. eG x Thee Elf Win User

    Microsoft stealing my money

    Adune,

    Sorry to hear about the problems. So if you scroll to Settings, then select Account and choose Download History you don't show this as the top entry? If so then just click on it and select Download Again. If not then the good news is that since you have
    the confirmation e-mail this will have the date and confirmation number. I would recommend contacting Microsoft Phone Support to either look at providing a refund so you can re-purchase or so
    they can figure out what is going on. Let us know how things go.
  6. ParisSmith2 Win User

    Microsoft stealing my money??!?!

    Hiya,

    Thank you for trying to help I guess I’ll need to get support from Microsoft but everytime I try with the get help app it tells me that “speaking with agents on chat or call isn’t available for this issue” what can I do to get support from Microsoft? If they just send me here where no one can really get behind the scenes and fix this?

    Thank you again
Thema:

Microsoft stealing my money

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