Microsoft stealing my money

You cannot turn off auto-renewal by email. Those emails don't ask you if you want to turn it off, they're just to inform you that you're going to be charged. The only way to turn off auto-renewal is to call customer support.

This *** happens to me and they took ym money and the time I paid for so what part of that doesn't say free money?

billing questions are best handled by phone support. I know you would prefer to give a kidney than deal with phone support but they are best equipped to handle your situation quickly.

Adune,

Sorry to hear about the problems. So if you scroll to Settings, then select Account and choose Download History you don't show this as the top entry? If so then just click on it and select Download Again. If not then the good news is that since you have
the confirmation e-mail this will have the date and confirmation number. I would recommend contacting Microsoft Phone Support to either look at providing a refund so you can re-purchase or so
they can figure out what is going on. Let us know how things go.

Hiya,

Thank you for trying to help I guess I’ll need to get support from Microsoft but everytime I try with the get help app it tells me that “speaking with agents on chat or call isn’t available for this issue” what can I do to get support from Microsoft? If they just send me here where no one can really get behind the scenes and fix this?

Thank you again