Microsoft Solitare Collection and Events

re download microsoft solitare collection

My M/S Solitare collection wont find an internet connection to load the event screen even though X-Box settings say the connection is there and I can get onto the net through Firefox

Hi Luis,

Thanks for reaching out to us in the forums for this issue. Sorry to hear that you're having some issues with your MS Solitaire collection. Since you've already paid for the premium, and now are not seeing that rating since reinstallation of the game, I
recommend that you ensure that you're signing into the game with the exact same credentials as you had prior to removing the game from your computer.

You can
view your purchase history in your account to ensure that the payment/purchase for that access is listed there:

1. Sign in to the
   Payment & billing page with your Microsoft account.
   
   Note If you don't know your Microsoft account email address or password, use the
   Lost Account Solution or the
   Lost Password Solution.
2. Compare your purchase history to your bank or credit card statement.

If you do not see that purchase listed in the account, then you may have made the purchase under a different Microsoft Account. If you're unsure about whether or not you have a different MS Account, you can always
request a call back from Xbox Support and they'd be happy to help you out with finding that information, if possible.

Give this a try and let us know the results.

I hope that this helps you out!

Hello Elusive!

Thank you very much for bringing this issue to our attention. We will be more than happy to assist you with this issue. We recommend creating a new thread with a detailed description of the issue if it persists. Thank you again, and we look forward to hearing
from you!

Paid my monies on 1-7=16 for a year. now asking for more . what gives ???/ Please help.