Microsoft Solitaire Stars ads freezing

Robertde Groot · Aug 28, 2018

The Lorieal lipstick ad never completes, requiring a orce close on the application.

:)

UtmostWinner66 · Aug 28, 2018

ESRB advertisments before daily challenges are freezing. The ads take up to 10 min to finish

ESRB ads keep freezing and take several minutes to finish a 15 sec ad before you can start the daily challenges. It seems to be worse with Microsoft Solitaire, but this also happens with Mahjong and Sudoku.

Cwuin · Aug 28, 2018

App crashing

Microsoft Solitaire Collection crashes when the video ads are loaded.

OK Fowl · Oct 5, 2018

HI,

Have you seen this sticky? It may help:

https://answers.microsoft.com/en-us/xbox/forum/xba_gapp/microsoft-jigsaw-a-helpful-faq-and-troubleshooting/95020137-0646-48be-82bc-e79c90f3d9f9

OK Fowl

HI,

Have you seen this sticky? It may help:

https://answers.microsoft.com/en-us/xbox/forum/xba_gapp/microsoft-jigsaw-a-helpful-faq-and-troubleshooting/95020137-0646-48be-82bc-e79c90f3d9f9

RobertSoszynski

I am experiencing exactly the same problem at the moment. It is happening with Solitaire, Mahjong and Word Games. Funnily enough it doesn't happen with Sudoku which doesn't play ads! The 'Microsoft Casual Games' ad (horrible ad) has never played properly
for months - it plays for a few seconds, freezes for some secs plays again for a few seconds, freezes and then totally drops out into the game - WTF!!?? It makes it extremely difficult playing the Events in Solitaire or even to finish one of the daily challenges
in Mahjong, Solitaire of MUWG. I've restarted the PC to no avail. I had formed the opinion that it is entirely due to the ads not playing nicely. How does one even refer this issue to tech support?

Yan111111

I'm having the same problem. Ads will sometimes freeze at the end. This has been an intermittent but ongoing problem for the past month, making Microsoft Solitaire Collection virtually unplayable as it makes the overall experience very frustrating.

Terri4444

Thanks MMC212,

Strangely, after I made that post and mentioned that it was Vungle ads the issue resolved. Maybe someone at Vungle got the message? So far all has been well but I will keep your solution in mind. Thanks for your post.

Tomm_A

Hello jflagler,

Greetings!

Thank you for posting in Microsoft Community.

Based on the description, the issue you are experiencing is in-game specific and our team is aware of a current issue where the game is not loading or freezes. Our engineers are working on an update to get this resolve. For now, allow us to provide some workaround that they have suggested.

Follow the steps provided in the article below:

KNOWN ISSUE – Solitaire Fails to Load When Starting Game – Microsoft Casual Games (zendesk.com)
How Do I Check for Game Updates? – Microsoft Casual Games (zendesk.com)

We are positive that you’ll get more relevant information and best resolution to your concern.

Sincerely,

Microsoft Solitaire Stars ads freezing