Microsoft Solitaire Premium on iOS

AllGUI · Sep 25, 2018

On 3/26 of this year (less than 6 months ago) I paid for a 1-year premium subscription for Microsoft's Solitaire so I didn't have to see ads. I play that game on my iPhone daily.

As of about a week ago, the app no longer sees that I paid for premium and is showing ads. I logged out and back in again, same problem. I deleted the app from my iPhone and reinstalled it, same problem.

When I play the app on my Windows 10 laptop, that version recognizes that I paid for the premium subscription, so no ads there. But I play it way more on my phone than on my laptop, so this is really annoying.

:)

RedLitre · Sep 25, 2018

Cannot purchase premium on iOS

I have tried multiple times to purchase Premium of the Microsoft Solitaire Collection on iOS and it keeps saying "The purchase was not completed, please try again. If the problem persists, please visit
Support - Microsoft Solitaire Collection for iOS"

That site is less than useless so that's why I'm here asking, how can I get Premium on the Microsoft Solitaire Collection on iOS?

JE1SUS · Sep 25, 2018

MS Solitaire won't sync premium win and ios

Got win10 MS solitaire PREMIUM as week trial but it won't sync premium to ios.

After week premium won't be able to buy via ios. What's wrong?

XBF Chris J · Sep 26, 2018

Hello AIIGUI,

I would recommend checking for updates for your apps. If your phone is not set to auto update, it can cause issues with multiple apps.

Also, try uninstalling and reinstalling the app. Could be a quick fix if you haven't tried that already.

For more info and Troubleshooting please visit our
Community Website for Casual Games. There is a great FAQ here as well as more troubleshooting directly related to Microsoft Solitaire.

Hope this helps!

XBF Chris J

Hello AIIGUI,

I would recommend checking for updates for your apps. If your phone is not set to auto update, it can cause issues with multiple apps.

Also, try uninstalling and reinstalling the app. Could be a quick fix if you haven't tried that already.

For more info and Troubleshooting please visit our
Community Website for Casual Games. There is a great FAQ here as well as more troubleshooting directly related to Microsoft Solitaire.

Hope this helps!

pn_taylor

I'm assuming this is in regards to Microsoft Solitaire, recently released on iOS? The premium was given to all those who downloaded it, from Microsoft, within the first month. It will then go away at the end of the month unless you choose to subscribe to
it yourself.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

According to the game support: “ Please note: Premium Subscriptions are valid only for the game and operation system on which it was purchased. For example, if you purchased Premium for Microsoft Solitaire on your Windows computer – it will only be valid for Microsoft Solitaire on devices that run Windows. It will not be valid on mobile devices that run iOS or Android, and it will not be valid for any other Microsoft Casual Game beyond Microsoft Solitaire Collection.”

I apologize but it’s for Windows PC only.

SammyVS

Your new PC uses the same system as your old PC, right?

If that's the case, it's necessary to contact the game's developer to help you with this. On this link, you can contact them.

https://microsoftcasualgames.zendesk.com/hc/en-...

''Please note: Premium Subscriptions are valid only for the game and operation system on which it was purchased. For example, if you purchased Premium for Microsoft Solitaire on your Windows 10 computer – it will only be valid for Microsoft Solitaire on devices that run Windows 10. It will not be valid on mobile devices that run iOS or Android, and it will not be valid for any other Microsoft Casual Game beyond Microsoft Solitaire Collect''

OndoyBahista

Yes. Premium does not carry over a different platform.

Microsoft Solitaire Premium on iOS