Microsoft solitaire crashes. Help!

Hi Claire, my name is Joel, I'm here to help you with any problems or questions you may have.

Claire, because you are using this game from a mobile device the support options are limited from Microsoft's side, you will need to try uninstalling the app from your mobile phone, restarting the device and downloading the game again.

If even after performing these actions the problem still occurs and you claim that it only occurred after the update of this game, you will need to contact the game support from the link below

https://microsoftcasualgames.zendesk.com/hc/en-...

Regards

Hi

I tried to locate Statistic.ark file but not found.

After yesterdays windows update in windows 10 my Microsoft solitaire collection is crashing and does not start.

Please help to restore. Tried to remove and reinstall but no help.

Thanks

Hi Katia,

Thanks for coming to the forums with the issue of Solitaire crashing. We recommend checking out the site for

troubleshooting Microsoft solitaire. You can also post on the
casual games community as they deal specifically with these games.

Hope this helps.

Brad

Hey there Wizard!

I'm sorry to hear about the issue. If you haven't yet, I highly recommend heading over to the
Microsoft Solitaire Facebook page and/or the
Microsoft Casual Games Community page and let them know. They are in a better position to handle ads than we are.

Thanks for understanding.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider
Program troubleshooting.

I'm having this problem, too. It Over the last week or so, every single video ad crashes the Solitaire app. Come on, Microsoft, sort it out.