Microsoft Solitaire Collection: June progress is gone

Giorgio Givone · Jun 15, 2023

My June progress is totally gone. Days 1 through 13 were gone when I opened the games to play yesterday. I played them again, but progress is already gone.

:)

RoyMills Jr

SAME issue here, same result across 6 devices and 2 accounts

Alan Wong2

Are you guys playing on mobile?

Warren Austin

Hi Ron,

I tried the above mentioned steps and it didn't work. It appears that Microsoft has lost June's data for at least some logins. Let us know if you come up with any other suggestions.

Thanks

OpticRJames

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try to uninstall the game first then log out of your account, log back into your account after that and try to reinstall the game.

Normally, this should load up your original game data. If this doesn't sort out the issue, I would highly recommend reporting it to the game developer using this link for further advice, https://microsoftcasualgames.zendesk.com/hc/en-....

They will need to do an investigation into this situation since other players are experiencing the same issue.

MistaCelestial

Yes, it is possible to sign on to another computer to continue your game. Your progress in Microsoft Solitaire Collection is saved to the cloud. This link has more information:

https://support.xbox.com/en-US/games/game-titles/saving-microsoft-solitaire-collection-progress-wind...

Microsoft Solitaire Collection: June progress is gone