Microsoft Solitaire Collection crashes during ad

I have same problem. Crashing with any ad trying to load. I even tried a different account and different computer. Uninstall/reinstall, reset, wipeout, reinstall, nothing helps. When it gets to ad time, it just can't load the ad and then it crashes. Thinking
that it is a purposeful effort to force people into a premium account! You are the first staff that has even responded to issue. It's been going on since 8/16/2018

Hey there, XEnroner!

Sorry to see any crashing issues with Solitaire! Is this happening with a specific ad when you go through the Daily Challenges? And is it happening with only Daily Challenges, or is it happening with other types of the game? Let me know, and we can get started
from there!

Thanks for posting!

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

I have the same problem!

If I run into a problem during the daily challenge and a second commercial runs before I am finished, the Win 10 Solitaire collection window, all too often, CRASHES and CLOSES on me!

June 13, 2018 was the most recent time this happened. The dairy queen commercial ran before I had finished, the window grayed out, a "waiting/buffering" small rotating blue circle appeared, then the window CLOSED!

When I re-opened the ms solitaire collection, ANOTHER advertisement ran, stuttering/freezing while it played. It did NOT finish before I was allowed to play the Klondike solitaire for the day. I finished that in less than two minutes, then ANOTHER ADVERTISEMENT
played before I was allowed to play freecell, the last of the day's challenges! ( I had finished Pyramid, Tri-peaks, and Spider BEFORE the window CRASHED!)

Another comment. Microsoft seems to have added a 1/2 to one second delay between playing games in the solitaire collection, presumably to push their small ads.

Well it happens now in the solitaire collection too. Microsoft should delete that stupid ad.

Done all that drivers are all up to date. Window 10 is up to date, uninstalled an reinstalled app. Everything is up to date.

Still have the problem. However, after Microsoft game ads everything works, it's those other commercials that bugger things up. And CRASH!

Thanks for the details,

Is it happening any time an ad plays or just at random? Do you notice issues in other games you play?

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Xbox Forums Staff

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Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.