Microsoft sent me a SECOND HAND XBONE

Okay what is wrong with this company..

I've been through so much mess about it's not even funny now.

I couldn't replace my broken xbox one at my local store because they had no more stock.

So I had to send it off to Microsoft and I was assured I would get a brand new console.

NOPE, opened it up today and the faceplate is all loose

Call Microsoft, and all this idiot had to say was "SORRY, that was all that was available at the time."

Um.. WTF ? I've spent over $700+ here and I am left with some one's second hand console.

Not even compensated with anything.

MICROSOFT, WTF ?!?!?!



Mod Edited

:)

 

Two Weeks, Two Controllers, Kaput

I've had problems with my controller too. I bought my XBone about two months ago, within a week the 'right D pad' button just stopped working. So I sent it back to Microsoft repaires and they luckily sent me a brand new replacement.

 

Second Hand

Hey there,

Sorry to hear about any frustration this may have caused. Regarding your disc issues, have you checked out the troubleshooting article for

manually ejecting a disc? Additionally, there's another article for
general disc problems for the Xbox One to help you out.

We're unable to speculate why you don't have a "new" replacement here on the forums, but you're always free to reach out to
phone or chat support for further information.

Hopefully the disc problems won't occur for your replacement.

 

Are you sure it wasn't damaged during transit?

 

How do you know it was second hand...?

 

Even if it was damaged during transit.

I personally called Microsoft, and they admitted they sent a second hand console.. "Because that was all the stock that available at the time."

No sticker at the front and a loose faceplate.

How can I take this up further, I should be compensated.

 

[quote user="Dubbmented"]

Okay what is wrong with this company..

I've been through so much mess about it's not even funny now.

I couldn't replace my broken xbox one at my local store because they had no more stock.

So I had to send it off to Microsoft and I was assured I would get a brand new console.

NOPE, opened it up today and the faceplate is all loose

Call Microsoft, and all this idiot had to say was "SORRY, that was all that was available at the time."

Um.. WTF ? I've spent over $700+ here and I am left with some one's second hand console.

Not even compensated with anything.

MICROSOFT, WTF ?!?!?!

[/quote] so you sent them a second hand unit and expect a new 1. hmmm

 

What the hell are you talking about ?

It was a brand new console, that had a bad disc drive.

Yes I expect a brand new one.. duh

 

Fight for your rights, though nobody from Microsoft is listening here......go to support and elevate until you get an answer!! Refuse to accept it !!

 

I am at the moment..

but seriously have they got a pack of monkeys working back there,

they have no idea whats going on..

and giving me no resolution

 

Yes, but that's not the point.

I as the consumer have purchased a BRAND NEW console, I won't accept a SECOND HAND one.

without some sort of compensation.

 

"Regarding the replacement of Console, we can assure you that the device was fully checked by our engineers and there's nothing to worry. sometimes you can scratches or something unpleasant to the console due to delivery. However, I already address this
concern to our higher superior and they will contact you regarding your concern. How does it sound?"

Do they not understand that a second hand console is second hand, whether it be "fully checked" or not.

 

To be honest, the word of a support rep from any console should be taken with a grain of salt. Even if it were second hand, Microsoft is exceptional when it comes to its refurbished hardware. Despite what trolls will have you believe, their peripherals,
Surface line, etc. all are exceptional build. With the exception of the RRoD, they're damn near OCD with their QC. With that being said, I doubt they'd reship a broken console. Something else happened there. Support chat always tells you that you'll get a
refurbished unit because its their policy to send you one for warranty claims, it speeds up the process. I hope you get it resolved quickly.

 

I got Xbox Fitness and an Avatar Shirt........................ this is how they resolved it.

*Flips table*

I'm outta here

 

Literally every electronics manufacturer in the WORLD, replaces defective devices with refurbished ones whenever possible. It's one hundred percent normal.