Microsoft says I own COD Cold War, COD Cold War says I do not own it

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Dustin

Please double check your Microsoft account order history here:
https://account.microsoft.com/billing/orders

Are you able to see this transaction with order status completed?
If that's the case, please do this in your Xbox:

First uninstall the game, then:
1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.
Important: Be sure to wait at least 5 minutes. This step resets the power supply.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn it on.

After that, try to remove and re-add your profile on the console.

In case you need it, here's how to remove and re-add:

https://support.xbox.com/en-US/help/account-pro...

Also disconnect your router from power for about 3 minutes. Then connect it again an when everything is working, try again

Let me know how it goes

Please try signing on Microsoft account | Sign In or Create Your Account Today – Microsoft and checking you order history, to confirm that the game was bought successfully on your account. If you are able to see it on your order history, please try contacting our Xbox Live Support for more assistance Xbox Support.

Hi!

Maybe you have the Xbox One version of COD Cold War and you see that message because the Xbox One version cannot be upgraded to Xbox Series X. You can find more informations about COD Cold War editions here:

Call of Duty: Black Ops Cold War Editions FAQ

Regards

Thanks Ron, I did what you had mentioned and when I did so (after ro checked if it was completed) it now says i nee do purchase the game. Though, it says i have the purchase completed

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please log in to your account at this link, https://account.microsoft.com/billing/orders

Look for the transaction you made for the game there. If the status is completed, please try the steps below to sort out the issue.

Using your console, please go to the

store>find the game>go to choose edition>manage>and reinstall all the content packs. After that, try launching the game and see if it works.