Microsoft says i dont have Minecraft bought, even tho i have it bought?

Hi Ивелин! My name is Ricardo an independent advisor ready to help you with this situation!

If you got the game as a gift you had to redeem the gift code on your account, so it will appear as redeem in this account order history here

https://account.microsoft.com/billing/orders

If it doesn't appear here is probably because you redeemed the code on a different account

Hi there! This is Virginia O.

I understand that you want to install the game you bought on your account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

To give you a heads up, all the completed orders that you have made on your account is saved or recorded to your Order history immediately.

Let us verify the game purchase to your account by checking your Order history here: https://account.microsoft.com > Order history.

If the game is in there, it means that the purchase was successful and you own the license too.

You should have the option to install the game by going to Store> Search for the game title> Install.

Kindly give an update if you see the game on your Order history.

Thank you for your cooperation.

The order is not in my history but the 30 euro went from my bank account

I'm having this problem with my Xbox one. My problem is I have gold (can't redeem any codes because it claims I already have gold) and can't play Netflix or any games online because it claims I don't have gold

Hi SoloxsT,



Can you try and run an Xbox LIVE Connection test on your console. This should update your account. Let us know if the problem continues



To do this, press the Guide button on your controller, go to
Settings, and select System Settings. Select Network Settings, select
Wired Network or your wireless network name (if you are prompted to do so), and then select
Test Xbox LIVE Connection.