Microsoft robbed me Pre order failed

Sorry to hear it. Unfortunately no one here can help with billing issues. Your best bet would be to call phone support to see if there's anything they can do for you. Please click this link to get the number for your region http://bit.ly/2ee23wg

I pre ordered mw2 then when it released I went to open and it told me to buy it again but they took 75 dollars from me which I used to pre order it in the first place and didn’t give it back so I got robbed by Microsoft

Hey, I'm not going to sue or anything because of the EA subscription, but I lost money, and more importantly, a lot of nerves. Never mind, let’s let go of Ea Play, I hope that they will at least return the money for the ultimate, because they themselves wrote that they RETURNED the money, although they don’t have any, but I’ll wait. I hope that as you said within 3 and 5 business days... But if they still don’t return the money, I simply have no words, I don’t know what to do.



And yes, Microsoft has fallen forever in my eyes, this “small” company doesn’t even have proper technical support, they can’t hire damn people? Okay, this is a really cool IT company, why don’t they develop a NORMAL damn bot? Damn shame not the company

And where is the logic of this? I had a 12 month subscription to E Play, okay, it was converted to Ultimate and became 5 months. But now think about it and find the logical chain, there were 12 months of EA and 1 month of Ultimate, they will return to me (I hope, because I have lost faith in Microsoft) the funds for only 1 month of Ultimate, where are the funds for the annual subscription of EA or where is it itself?

When you added the Ultimate, it did warn you of this and did state that once the conversion took place it cannot be reverted. Since your EA was cancelled when you converted it to Ultimate, you were only able to refund the Ultimate. If you had wanted to refund the EA, you would have had to do so before converting it to Ultimate.

You can request a call back or chat with support at http://support.xbox.com/contact-us

And where is the logic of this? I had a 12 month subscription to E Play, okay, it was converted to Ultimate and became 5 months. But now think about it and find the logical chain, there were 12 months of EA and 1 month of Ultimate, they will return to me (I hope, because I have lost faith in Microsoft) the funds for only 1 month of Ultimate, where are the funds for the annual subscription of EA or where is it itself?



And apart from all this, where the hell is Microsoft's normal support? This is a very big company and it has such shameful support, you can’t even get in touch with a real person, okay, if bots and so on could solve problems, but they can’t do that