Microsoft ripped me off

So recently bought borderlands 3 ultimate edition on xbox one x. Find out shortly into it i cant play with anyone, the whole reason I got the game is to play it with my friends. But sadly the game on xbox one x consoles has a major bug that no one wants
to fix. It will force shutdown your console on you. Try to join a friend or random person, nope it shuts down your console want a a friend from one s to join you? Nope force shutdown your console. When trying to get a refund for the game because of this game
breaking glitch that has the power to possibly break your console aswell. Instead of getting the refund i got a slap in the face by a guy named Tokir from the Microsoft team who replied with this [I'm
following up on your refund request. We're really sorry we can't give you a refund.

Our refund policy doesn't allow refunds for digital game products that have been played or consumed. Thanks for understanding.]

so wont refund me because I started the game up... like seriously? You guys are willing to mass refund cyberpunk because its glitchy but still playable
and bl3 for one x is harmful to the console but thats okay, no warning on the store about it either. Only found out from Google and reddit an many other forums that it only happens on the one x's and has been an issue since release yet Microsoft still sells
it and sees no problem with selling game thats harmful to the console, like idk maybe either fix the issue or remove/block people using one x from buying it so that they don't get a harmful game/half a game.

:)