Microsoft Rewards Reward Keeps Declining

Logan Montgomery1 · Aug 19, 2022

I had 8,500 microsoft rewards points saved up which is enough to buy one free month of Xbox Live Gold using Microsoft Rewards. My issue started on Monday when I tried to redeem it, however. Every time I confirm the reward to wait for the confirmation e-mail it takes a few hours, and I get this email.

Yikes! There's an issue with your recent order.

We're reaching out to let you know we ran into some issues trying to process your recent order. As a result, we've canceled your order, but you can contact us here if you'd like someone to look into this for you.

Thanks,

Microsoft Rewards Team

I have received this email a total of seven times over the past five days. Most recently, it has taken my points for more than 24 hours and then given them back with this email again. I have contacted the Microsoft Rewards Support Team more than once and they haven't done anything about it. Currently, my reward is 'In progress' according to the order history page, but It has been nearly 24 hours since then and I am fully expecting it to decline again.

I know this isn't technically the right place to post about this, but this is a last resort for me as this is the only place I can get a response. If the Microsoft employee responding to this can do anything about this other than redirect me to the Rewards Support Team, please do. Please can someone help?

:)

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Logan

Regular Microsoft agents are not capable of assist you with rewards program issues

You can contact them using this link and tell them your issue:
https://go.microsoft.com/fwlink/p/?LinkID=823675

Probably they're going to review your account and tell you the resolution

Sxmzl

I already did this, and they said that they fixed the issue, but when I checked, I still got the same issue, is there another option?

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

In this case, you will be needing to submit a ticket to the Microsoft Rewards team. To do so, kindly go to this link then click "Get Help": https://support.xbox.com/en-US/help/account-pro...

Sxmzl

Ok, I will do so that, thanks for the help!

Francia J.

You’re very welcome! Stay healthy and safe.

Microsoft Rewards Reward Keeps Declining