Microsoft Rewards Points query.

curley jack · Nov 6, 2018

Hello Jeremy, thank you for the response, perhaps I'm just being a little bit impatient, but I'm just not certain.

As I said, I preordered Fallout 76 on the Xbox Store on the 1st of September, and obviously it was only released 24 hours ago, but the payment for the preorder came out last week on my card. But on my Microsoft Account, the preorder was listed on the 1st
of September, and it was only the additional content that came up yesterday on my Microsoft account, and I'm fairly certain no points were added on the time of preordering the game. £80 worth I'd notice haha.

I'll be patient and wait a day or two, but thank you for the response, I'll keep you updated.

The Viral Cyrix

You would need to contact Microsoft rewards support

https://support.microsoft.com/en-gb/supportrequestform

Tormaz

Hello!

If you go to https://account.microsoft.com/rewards/ then scroll all the way to the bottom there's a link that states Contact Microsoft Rewards Support. It will have you fill out a form to assist with your issue. Typically they get back to you within 24 hours.
Both times I've reached out to them I got a response, and a resolution, the same day.

VindRaider

Your best bet is to contact Microsoft Support, Xbox Ambassador's won't be able to help much. Actually, you must be credited the reward points the day you were charged for the pre-order, so it is already quite long.

JackZTK

Thank you for the reply sir, I appreciate it. So it must not be a common problem then, I didn't see anything related to it in the FAQ. Is there a number to ring or do I just email the problem?

JackZTK

Thank you all for your help, I'll contact rewards support.

Microsoft Rewards Points query.