Microsoft rewards on Xbox

TanGattuso · Nov 14, 2018

Dears,

Please I need your assistance regarding an issue with "Microsoft rewards on Xbox download", Just when ever I start downloading it in the queue, it says "Installation Stopped".

Any clue what is happening here ?

You feedback is highly appreciated.

Thanks

:)

RarefiedDart746 · Nov 14, 2018

xbox reward vai acabar / xbox reward will end

xbox reward to be replaced by microsoft reward / xbox reward vai ser substituida pela microsoft reward

Reidlos88 · Nov 14, 2018

Never received my rewards!

It was for xbox rewards though. I redeemed my xbox rewards points for microsoft credit so it is for xbox rewards not microsoft rewards.

denis97g · Nov 14, 2018

Hi, see if this helps https://support.xbox.com/en-US/xbox-one/store/download-game-problem

Zatomas · Nov 14, 2018

Hi there TanGattuso, thank you for reaching out.

You may be experiencing an issue with your internet connection or you do not have enough available space on your Xbox.

First of all, let's test your internet connection by following these steps:

Turn on your Xbox

Press the Xbox button

Go to Settings

Select Network

Once selecting Network, you will be able to see your connection status

Run a network test by selecting Test network connection

Results are displayed

As mentioned, I'd also suggest to verify how much space you have and how to optimise it, by learning

how to manage storage on Xbox One.

Hope this helps!

TanGattuso · Nov 14, 2018

Dear Zatomas,

Please note I've already done that kind of troubleshooting earlier, my connection is stable and reliable, I am already downloading other games, and no problems at all.

About the free storage I've already 50% free of the storage capacity.

Thanks

Nuck-Chorris · Nov 6, 2018

What kind of troubleshooting steps have you tried? For something like this you can try shutting off the xbox and unplugging it for a while. You could also try clearing your alternate mac address by going into your network settings and clicking on advanced
settings.

Reidlos88

It was for xbox rewards though. I redeemed my xbox rewards points for microsoft credit so it is for xbox rewards not microsoft rewards.

Smwutches

What is? If you mean the Rewards program, you're thinking of Microsoft Rewards. That's a different program from the Xbox Rewards program. Xbox Rewards was run by a third party and ran at the same time as the Microsoft Rewards program for a while. Microsoft eventually shut down the Xbox Rewards program and opened the Microsoft Rewards program to more countries.

Smwutches

That is an image from the Microsoft Rewards app, not the Xbox Rewards program. So it's a Microsoft Rewards offer. You will need to contact customer support for the Microsoft Rewards program again as Xbox Rewards support will not be able to assist.

Smwutches

I thought it was the other way around that xbox rewards was turning into Microsoft rewards.

Na, what we using here are called "Live" rewards, the other one is called Xbox rewards/Microsoft rewards(what we bout to switch to).

Actually this is the Xbox Live Rewards program. What it is being switched to is Microsoft Rewards. There is no Live Rewards.

XBLRewards8

Hello imzenumberuno,

The transition to Microsoft Rewards from Xbox Live Rewards will only affect specific Xbox Live Rewards regions, where they will be transitioned to Microsoft Rewards. As a US member, you already have access to Microsoft Rewards, for example.

Microsoft rewards on Xbox