Microsoft rewards not working and asking for my updated location

Hello there!

My name is Jonny and I will be the Independent Advisor for Microsoft assisting you today!

First, thank you so much for contacting us regarding your concern. I do look forward to resolving this problem together!

I am very sorry you are experiencing this issue with your Rewards app. I understand how this can be a bit frustrating.

Can you try performing a network connection reset by following the steps below?

To do this:

Unplug your network router for 3 minutes.

For Xbox One:

- Go to the Home screen.

- Press the Menu button on the controller.

- Select Settings.

- Go to Sleep Mode & Start-Up

- Select Shut Down.

For Series X|S:

- Open Settings on Xbox.

- Select the General tab.

- Click on Power Options.

- Under the “Options” section, click the “Shutdown now” option.

- Click the “Shut down” button.



Once done, power up the console and see if the issue continues.

My xbox rewards app keeps asking to update location

Hi, I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

Microsoft Rewards is currently available in your region which you can confirm here:

https://support.microsoft.com/en-us/topic/micro...

In this case, it would be best to submit a ticket to the Rewards Team in that way they can check this for you as well as guide you with the next steps needed. Kindly submit a request here:

https://support.xbox.com/en-US/help/account-pro... > select " get help".

Thats because as the app said Iraq isn't a supported region

MS.rewards isn't.the same as xbox regions

Thanks for that, however, Xbox Live is not yet available for your region which may be causing the issue. In this case, it would be best to submit a ticket to the Rewards Team in that way they can check this for you as well as guide you with the next steps needed.