Microsoft. Rewards not responding

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Kindly try clearing your console's cache by following the steps below and see if it helps;

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4. Press the Xbox button on your console to turn it on.

microsoft rewards is not responding to me request for help and im very agervated

I haven't had a reply from them despite 6 messages sent over the last 2 months.

I can not submit tickets? what should I do?

Hello Scouser 76 LFC,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

We understand how important your concern with regards to Microsoft rewards and we are sorry to hear that your concern was not addressed properly and not getting the resolution. Just to set your proper expectation that here in community forum, we do not have the tool and direct contact with Microsoft Rewards support team. Any concern related to Microsoft rewards will be addressed directly to their own support channel. They can be contacted via email.

What we can suggest resolving your issue is to submit a ticket again and once you have submitted the ticket, check your email from time to time because the support team maybe experiencing high volume of tickets taking them to respond long.

To contact Microsoft rewards team, follow the steps below:

• Go to this link: Microsoft account | Rewards Dashboard
  
• Scroll to the bottom of the page and click Contact Microsoft Rewards Support
  

We appreciate for your patience and understanding.

Sincerely,



Microsoft Community Moderator