Microsoft Rewards non-stop messaging (spammings)

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Clean your console's MAC

Network Settings> Advanced Settings> Alternate MAC address and Clear.

If the problem persists reset the console to factory defaults, you won't lose anything but you will need to log in with your account again. Email and password are required.

Follow this path and select reset keeping games and app.

In 5 to 10 minutes you will finish reconfiguring your console

To reset the console>

Settings> System> Console Info> Reset Console

**Do not reset the console without having your login information such as email and password

The trend is sadly going to get worse before long

Hi Susanne,

Thanks for reaching out to us in the forums. In order to report the phishing attempts to Microsoft, I recommend that you utilize the information in the following Microsoft documents:

Phishing

Submit spam, non-spam, and phishing scam messages to Microsoft for
analysis

In general, if you've received this in a pop-up advertisement from a web browser, I would also recommend clearing the cache/cookies in your web browser to be sure that this isn't stemming from any past browser usage/searches. As you're using Firefox, I would
also recommend that you set the browser to block pop-ups when applicable as well.

I hope that this information helps out!

That is correct I never received the email to setup a new password for my account so I could recover it. All the spam messages from Xbox like rewards statements and what not stopped going to the original email address and to the new one I set up but that's
it. I'll send a message with my case info in it.

The only solution I've found is to opt out of Microsoft Rewards which while annoying to lose the points, it's a lot less annoying than being spammed with notifications and it seems unlikely Microsoft are going to fix the broken option for disabling them any time soon.

Thank you for this. I was able to stop the notifications. The setting to turn them off via the Windows Xbox and Game bar apps does not work at all. Opting out does stop it from spamming me.