Microsoft Rewards Microsoft Support

Discus and support Microsoft Rewards Microsoft Support in XBoX Games and Apps to solve the problem; Hi, I have been redirected here from Microsoft Support, My Console is an Xbox One S and I even had the Serial number checked by support to verify.... Discussion in 'XBoX Games and Apps' started by IR I CHEWY, Jun 25, 2018.

  1. IR I CHEWY
    IR I CHEWY Guest

    Microsoft Rewards Microsoft Support


    Hi,

    I have been redirected here from Microsoft Support,

    My Console is an Xbox One S and I even had the Serial number checked by support to verify.

    Microsoft rewards is saying if I upgrade to an Xbox One S I will get 28000 points.

    It also states if I have a games pass subscription I should have 100pts added to my account.

    This roughly translates to €28.10 added to my account...

    It isnt working and isnt registering I have an Xbox One S OR Games Pass.

    Please help?

    :)
     
    IR I CHEWY, Jun 25, 2018
    #1
  2. Smwutches
    Smwutches Guest
    Not able to redeem virtual code!

    Make sure you're contacting Microsoft Rewards support and not regular Microsoft/Xbox support. They do not handle the rewards programs. You can contact Microsoft Rewards support via their redemption page.
     
    Smwutches, Jun 25, 2018
    #2
  3. Smwutches
    Smwutches Guest
    Haven't received my 50000 points for Upgrading to the Xbox One X.

    That is an image from the Microsoft Rewards app, not the Xbox Rewards program. So it's a Microsoft Rewards offer. You will need to contact customer support for the Microsoft Rewards program again as Xbox Rewards support will not be able to assist.
     
    Smwutches, Jun 25, 2018
    #3
  4. O4OUR Win User

    Microsoft Support + Rewards

    Issue solved. Refunded the game and re-purchased. This seems a bit of a weird thing to do, but it worked.
  5. Smwutches Win User

    Microsoft Support and Rewards

    In order for support to check into your account, you'll want to post in the support section of this forum.
  6. Smwutches Win User

    Haven't received my 50000 points for Upgrading to the Xbox One X.

    That is an image from the Microsoft Rewards app, not the Xbox Rewards program. So it's a Microsoft Rewards offer. You will need to contact customer support for the Microsoft Rewards program again as Xbox Rewards support will not be able to assist.
  7. Smwutches Win User

    Not able to redeem virtual code!

    Make sure you're contacting Microsoft Rewards support and not regular Microsoft/Xbox support. They do not handle the rewards programs. You can contact Microsoft Rewards support via their redemption page.
  8. Smwutches Win User

    I Redeemed points for a 1-Month Code for the Xbox Game Pass and did not get the code.

    The Xbox Rewards program is not the same as the Microsoft Rewards program. So if you redeemed Microsoft Rewards points for game pass, you would need to continue trying to work with Microsoft Rewards support. Xbox Rewards support will not be able to assist.
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Microsoft Rewards Microsoft Support

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