Microsoft Rewards Failure

Discus and support Microsoft Rewards Failure in XBoX Sales and Promo to solve the problem; I just recently redeemed a one month membership of Game Pass ultimate and its been 24 hours and it still hasn't been activated, I found out that my... Discussion in 'XBoX Sales and Promo' started by CamaroClay19, May 30, 2020.

  1. CamaroClay19
    CamaroClay19 Guest

    Microsoft Rewards Failure


    I just recently redeemed a one month membership of Game Pass ultimate and its been 24 hours and it still hasn't been activated, I found out that my account is overdue by $16, last month I used the $1 for one month of game pass ultimate and it is my first
    time using the rewards program, I just want an explanation on this or if there is a fix, Thank You!

    :)
     
    CamaroClay19, May 30, 2020
    #1
  2. XBF Leo G Win User

    Microsoft Rewards Failure

    Hello CamaroClay19,

    Thank you for posting on the Xbox forums. We understand that you used Microsoft Rewards to get an Xbox Game Pass Ultimate subscription, but it is not active due to a past due balance. The link that Smwutches provided is the best way to

    contact Microsoft Rewards support
    . If you need to contact the Xbox Support Team, you must
    request a call or chat with an agent through the Xbox Support website. Be sure to let us know the results
    CamaroClay19!
  3. Edgarour Win User

    Microsoft Rewards Failure

    Check if your order in your microsoft account is shown as active, normally they are activated in a few hours but not so long, do you still have all your points or were they reduced?Check if your order in your microsoft account is shown as active, normally
    they are activated in a few hours but not so long, do you still have all your points or were they reduced?
  4. CazAttack Z Win User

    Microsoft Rewards Failure

    Contact Xbox right away and they'll help you!
  5. Smwutches Win User

    Microsoft Rewards Failure

    Keep in mind Ultimate would be emailed to you as a code. It's not automatically added to your account. If you haven't received the code, you can check your order history on the Reward program's redemption page and it'll either give you the option to resend
    the code or it may have the code listed there. If it shows neither, you'll need to contact Microsoft Rewards support.


    Also keep in mind, since you now have an overdue balance, you will not be able to use the code until you pay off the overdue balance.
  6. Francia J. Win User

    Microsoft Rewards on Xbox failure

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    Please try performing an extended powercycle and reset your network hardware by following the steps below:

    1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

    2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

    3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

    4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.
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Microsoft Rewards Failure

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