Microsoft Rewards App will not launch

There was a general issue with the rewards app; however, the issue is utterly fixed by now!

Hi, Matti! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you are experiencing issues with the Microsoft Rewards app.

May I ask which Xbox model you are using?

Is this only happening with the Microsoft Rewards app?

Could you tell me what happens when you try to launch this app?

Thank you! I'll be looking forward to your reply.

Best regards.

Hi!

Unfortunately for now Microsoft rewards is only available in select regions.

These regions are mentioned on this post:

https://support.microsoft.com/en-us/help/4027275/microsoft-account-rewards-regions-and-languages

Also experiencing this issue when trying to launch the rewards app on xbox this morning. It’s displaying the splash screen for about 60 seconds before closing the app.

Hello jackybryant22,

Thank you for posting in the Microsoft Community.

I understand that you are having problems with the Microsoft rewards app and that the monthly reward bonus offer is not showing up on the app.

Can you please tell me more about when this problem started and if you have tried any troubleshooting steps so far?

So far, based on the information you've provided, you can try the options listed below and let us know whether the problem has been fixed.

- Restart your Xbox console and launch the Microsoft Rewards app again.

- Check your internet connection and make sure it is stable and fast.

- Clear the cache of the Microsoft Rewards app by going to Settings > System > Storage > Clear local saved games.

- Sign out of your Microsoft account and sign back in.

- Contact the Microsoft Rewards support team if the issue persists.



I hope this helps you resolve your issue and enjoy the monthly reward bonus offer. Thank you for being a part of the Microsoft Community.