Microsoft rewards app location issues

BREADHEADBOY · Jul 30, 2018

On Xbox 1, having an issue with the Microsoft rewards app. Every time I try to load it, it simply create an error message saying "console location does not match you current location"

Xbox location is set to the UK which is correct and o have no proxies or anything like that active that could be changing the location.

Does anyone have any suggestions on how to fix this issue? .

Cheers,

:)

Sneaky Citrus · Jul 30, 2018

Issue with new Microsoft Rewards App.

I recently joined the new Microsoft Rewards Beta and downloaded the Microsoft Rewards App. When attempting to launch the app it displays a message that reads: Console Location does not match with your current location. My location is United States. My router
has no VPN and the IP address is based in United States. I contacted customer support and I was referred to this forum to report this issue. Thank you in advance.

Bundius Slay · Jul 30, 2018

7Plus App Location Issues

Gday

Trying to use 7Plus, almost half the time it says "content not available due to location". All my settings are set to Australia. My only fix is to turn off xbox and turn on again.

Any thoughts or susggestions.

Thanks

Smwutches · Jul 30, 2018

For help with the Microsoft Rewards program, you'll want to contact their customer support.

Smwutches

For help with the Microsoft Rewards program, you'll want to contact their customer support.

mark townley

Thanks, iv reached out to the rewsrds app support team as I'm not seeing anything from other insiders about the app.

Ricardo Lechuga

Hi Mark! My name is Ricardo an independent advisor ready to help you with this situation!

Its possible that the situation its as you mentioned an issue on the insider program, but you should contact about this the insider forum to know more about that

https://www.reddit.com/r/xboxinsiders/

Also some users face this problem because they set a different region than the one they are physically in

T1TANMONKEY

I am having this same issue and I'm not part of the insiders program.

Hoskayra

Hello, Keatlegile my name is Oskayra I am an independent advisor and player like you I hope I can help solve your problem today

Unfortunately, you may be experiencing the issue due to your location in South Africa. While Microsoft Rewards is now available in South Africa, it's still a relatively new region and not all features are fully functional yet. Some users have reported problems specifically with the Rewards app on Xbox One.

Here are some things you can try to troubleshoot the issue:

Check your location settings:

Ensure your Xbox One is set to South Africa as your location.
Go to Settings > System > Language & location.
Select "Location" and make sure South Africa is selected.

Update the Rewards app:

Open the Microsoft Rewards app on your Xbox One.
If an update is available, it will prompt you to install it.
Make sure you have the latest version of the app.

Power cycle your Xbox One:

Turn off your Xbox One completely.
Unplug the power cord for 30 seconds.
Plug the power cord back in and turn on your Xbox One.

Reinstall the Rewards app:

Uninstall the Microsoft Rewards app from your Xbox One.
Restart your Xbox One.
Go to the Xbox Store and search for "Microsoft Rewards".
Download and install the app again.

If anything of this help,you should know that currently the battle pass mission completion services is having a general failure and apparently this also affects the microsoft rewards team so if you are still having problems after trying everything i recommended remember that. you can check the status of the microsoft xbox services through the following link

https://support.xbox.com/xbox-live-status

I hope this helps! Don't hesitate to ask if you have any further questions or need additional clarification.

Microsoft rewards app location issues