microsoft returns center has my package arrived or not?

Hello GetOnMyScen2123, sorry to hear you're having trouble with your console.

I wouldn't worry about the return. More than likely it is due to the weekend and you should see an update by mid next week.

Arrived today (this morning) my console for reparation at Microsoft Frankfurt (Germany) Center but not yet marked "the package has arrived" on my personal profile... I want to make sure it has
actually been delivered to them and I would like to contact them by e-mail, do you have an e-mail address and/or a phone number? Many thanks

I did not change my name in Xbox one and I wanted to change it and it told me that I need to pay 10 dollars

my email is [Mod Removed - Personal Information]

Hello,

I would give it a week or 2 more as it is right after xmas, so there are a lot of postages being sent out/ returned right now and thus, might slow things down (they do ask for a 2-3week turn around allowance).

If it does not arrive, you should have a tracking number associated with the shipment, for the carrier you are using and they would be the best people to contact as to where your package actually is. Likewise, that same tracking information along with your
personal information can be given to the Xbox repair team call center, who should be able to look up whether or not your package has arrived as of yet.

Hope some of this information is useful, let us know as it progresses.

The package was due today. It has all the hallmarks of a lost package. I need to find a way to speak to someone at Microsoft who could help but the call center just doesn't understand.

That's bollocks, mine hasn't arrived, I'm sure my depot has something against delivering packages on a saturday