Microsoft repair services

Does microsoft repair services accept xbox one without hd?

:)

 

Microsoft Repair Service

Just to add my experience with the Microsoft repair centre, my console has been fixed twice, and both times I got my own console back, and they replaced the motherboard and dvd drive (so basically everything)

 

Microsoft Repair Service

Ive emailed another company that reball cheaper and they say they return the exact console people send them so i might just go to them instead. Now i just need to be sure that the problem im having really is something that can only be fixed by a reball or
if its a problem with my tv or something.

 

If you've removed the internal hard drive from Xbox One, they will refuse it, as the console was not designed to be opened by the end user. The warranty will be null and void due to the attempted modification, I'm afraid.

 

Hello

Thank you for reaching out to the forums with your inquiry. Can you provide us with a few more details regarding this situation to determine how to best assist with the issue. Do you mean you have an Xbox One console that was opened and the Hard Disc Drive
removed? Let us know with a reply some more information to better answer your question.

 

But it's not under warranty, I'm paying Microsoft to replace the console...

 

They still won't touch it since you already opened it.

 

Yes the disk was removed because I went to test it and also saw that it was in trouble, now I want to send to Microsoft repair service, pay them to change my console, would it have a problem?

 

Hello

Actually the way things are set up with hardware repairs it may still be possible to have you send it in for repair or exchange the device depending on warranty status or like you said paying for the repair if its out of warranty. Now upon reviewing this
with our internal support teams I was advised that there is a chance it would be returned back to you unrepaired if there are missing pieces(such as the harddrive). So if you don't have all the original components then I wouldn't recommend you send it in.
If you did want to try the repair options I'd suggest you put the hard drive back in. Check out:

Getting your Xbox console or Kinect sensor serviced

Note: if the console is returned unrepaired any charges for the repair will be refunded to the original payment instrument

Thanks for reaching out

 

thank you friend