Microsoft Region

Hey Snarky!

Please verify that the region to your account matches the region you are currently located in. If the region to a Microsoft account changes, then licenses for games and apps may not be accessible anymore, as those licenses are region locked. For more info
on Microsoft account regions, please refer to our
Region support article.

Hope this helps and let me know the results!

It sounds like somewhere in the 360 system it thinks you're in the other region. You would need to migrate your account region to the correct region. https://support.xbox.com/my-account/microsoft-account/update-microsoft-account-country-region

Change your Microsoft Store region
The region in which you bought your subscription and your Store region need to match. If changing your Store region doesn't work, contact us at Microsoft Support.
Change your Microsoft Store region The region in which you bought your subscription and your Store region need to match. If changing your Store region doesn't work, contact us at Microsoft Support.

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In order to download them, your account region has to match your physical location and you have to live in a region where the games are available for download.

You can migrate your account region via the region migration tool - https://support.xbox.com/my-account/microsoft-account/update-microsoft-account-country-region

Hey there, XyeusKaizo!

Sorry about the confusion, we have information on how to get that done here on

Change your region for Microsoft Store.

You can also try the steps here on our page entitled
How to update your Microsoft account if you’re moving to a new country or region

Give those steps a try and let us know if that helps out with the resolution of your issue.

Thanks