Microsoft refuses to help me redeeming my gift cards

BuggyB1 · Aug 5, 2020

Hello,

For a long time now I try to get gift cards redeemed to my Xbox account. Both the console and the Microsoft Website don't accept the codes.

I contacted the support and after a long time of waiting I got the response that I bought the code at another place than I am living.

But this is not true. I live in Germany and I bought the cards in a local shop. I provided the support both the receipt and my ID which indicate my statement is correct. Yet I got no further support. Contacting Germany's Microsoft address was ignored.

I don't know what the problem and neither why I don't receive help. If there is an invalid place of living in my account I cannot see it nor does the support fix that for me.

What can I do?

If I can't do anything, where can I find the relevant Terms of Usage for legal steps?

:)

BuggyB1

Hello,

I did, the store (a regular supermarket) was just the provider of the card. The partner company that activates the card (Toto Lotto GmbH) also stated all they do is to access the Microsoft API to activate the card. They checked the details and confirmed
the codes are registered as bought in Germany.

XBF Brad A

Hello Buggy,

Thanks for reaching out to the forums. We see you have an issue with codes. Unfortunately, if you are getting an error that the code cant be redeemed due to region. Then support is correct they are for another region. This is totally possible to happen even
if purchased from a local store. We recommend going to the store and letting them know the codes they have are for a different region. You can try the

code solution guide. But as the codes are for different region you will not be able to redeem them.

Thanks,

Brad

BuggyB1

What is considered to be "another region"? Both my living place and the store are located in Cologne, Germany and I received confirmation that the codes are registered in Cologne.

I had the same issue with an earlier gift card in a market of another market chain. Back then the MS support was willing to redeem the code. My question back then what the issue was was left unanswered. I think it would have helped me now if it wasn't ignored.

DrifterX22

Why have you not talked to the place you purchased them?

Hoskayra

Hello, Ydyye my name is oskayra I am an independent advisor and player like you I hope I can help solve your problem today

The error message "you already own this" indicates that the gift card code you entered is already associated with your Microsoft account. This means that the gift card has already been redeemed, and the value of the card has been applied to your account.

There are a few possible explanations for why the order history doesn't show the redemption of the gift card:

The gift card was redeemed on a different device or platform.
The gift card was redeemed by someone else using your account credentials.
The gift card was redeemed through a third-party retailer, and the redemption information is not yet synced with your Microsoft account.
If you're certain that you have not redeemed the gift card yourself, you can contact Microsoft Support for further assistance. They can help you investigate the issue and determine why the gift card is showing as redeemed on your account.

Here are the steps on how to contact Microsoft Support:

Go to the Microsoft Support website: https://support.microsoft.com/contactus/

Select "Xbox" as the product you need help with.

Select "Topic" and then choose "Account & billing."

Select "Get help with your Xbox account."

Select "Talk to someone."

Choose a contact method, such as chat or phone.

Once you're connected with a Microsoft Support representative, explain the issue you're having with the gift card redemption. They will be able to help you investigate the matter and provide further assistance.

I really hope your problem has been fixed with my help, if it works let me know and have a nice day. Oskayra

Microsoft refuses to help me redeeming my gift cards