Microsoft refuse to honour warranty on XBOX One controller for Windows without me owning an ...

Discus and support Microsoft refuse to honour warranty on XBOX One controller for Windows without me owning an ... in XBoX on Consoles to solve the problem; I've an XBOX ONE controller for Windows. (It came in a special pack with a USB cable and marked with the Windows logo on the front) It has failed... Discussion in 'XBoX on Consoles' started by Spudbynight, Jul 26, 2016.

  1. Spudbynight
    Spudbynight Guest

    Microsoft refuse to honour warranty on XBOX One controller for Windows without me owning an ...


    I've an XBOX ONE controller for Windows. (It came in a special pack with a USB cable and marked with the Windows logo on the front)

    It has failed while still under warranty. I've contacted Microsoft via live chat and they have told me I need to speak to someone in the supplemental parts team. I've called twice and been told that doesn't exist. The person I spoke to in live chat told
    me I would get a call back this morning at 9am. This never happened.

    I've spoken to two people at MS who say they can't replace this as I don't own an XBOX.

    Anyone able to assist me in getting Microsoft to stand over their own product and their own warranty obligations?

    :)
     
    Spudbynight, Jul 26, 2016
    #1
  2. repair not complete due to void of warranty

    You have clearly bought a second hand tampered with console,microsoft have every right to refuse to honour the warranty.

    Your argument should be with the person you bought it from.
     
    THEOWENKILLER, Jul 26, 2016
    #2
  3. My Experience with Xbox Support (STORY)

    @Lestat573 I purchased my first Xbox 360 in 2006. I got the RROD in 2010. Xbox support replaced my Xbox without even mentioning a warranty. That's why I can't fathom that they could replace a console but refuse to replace a controller.
     
    Taka x Illusion, Jul 26, 2016
    #3
  4. THEOWENKILLER Win User

    repair not complete due to void of warranty

    You have clearly bought a second hand tampered with console,microsoft have every right to refuse to honour the warranty.

    Your argument should be with the person you bought it from.
  5. NeoDan123 Win User

    Xbox controller

    There is a 90 day warranty on all controllers from Microsoft in the US. Other regions will have more as the local consumer laws in that region requires technology to have a longer warranty.

    The 1 year warranty you have is from Walmart themself, that is why Microsoft will not be honouring the warranty as the 90 days has most likely lapsed on your controller.
  6. SoullessCodith Win User

    Warranty period on xbox controller

    I have a friend who lives in Europe. He said the warranty for controllers is 1 year. He also informed me that he had an issue with that warranty in the eleventh month of owning the controller. He got sick of fighting with Microsoft and bought a new
    one.
  7. Taka x Illusion Win User

    My Experience with Xbox Support (STORY)

    @Lestat573 I purchased my first Xbox 360 in 2006. I got the RROD in 2010. Xbox support replaced my Xbox without even mentioning a warranty. That's why I can't fathom that they could replace a console but refuse to replace a controller.
  8. Internet Expert Win User

    controller issue

    When you purchase an Xbox One console, you get a one year warranty
    on the console itself, and a 90-day warranty on the controller and other accessories.

    Are you using a rechargeable battery pack? Verify that the controller powers on without batteries when connected directly to the console with the USB cable. If the battery pack is refusing to charge, it may need to be replaced.

    If the USB connection on the top of the controller is unstable with movement, consider replacing the cord with another one (it's a standard micro-USB cable, the same cable used by many Android phones, for example).
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Microsoft refuse to honour warranty on XBOX One controller for Windows without me owning an ...

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