Microsoft refuse to give technical support

Frfilho · Jun 20, 2018

The reason for my complaint: the company REFUSES to give technical assistance (paid, not guarantee) to my console. Microsoft is a global company and makes use of that reputation when it comes to delivering reliability to its customers, so use that feature
to boost your sales. If it sells the console in the country, it has to guarantee technical assistance, regardless of whether the same console is bought in another country (in a totally regular purchase, with exemption of taxes of import by the value of the
product and in authorized dealer). A good proof of this is that the company agrees to give warranty of that product purchased outside. But refuses to give technical assistance even paid.

If it chose to not have technical assistance in Brazil, but simply to exchange the product for a fee, it has to offer this to ALL users who have made regular purchases of her product in Brazil and in the World, because, as I said, IT IS A WORLDWIDE COMPANY.

:)

Sinnix · Jun 20, 2018

TECHNICAL SUPPORT

Are you having a problem related to Xbox Live,

Accessories, Hardware or anything else Xbox related? Well, we've got a special

series of forums dedicated to helping you out. If you're looking for help,

that's the best place to go.

.

TECHNICAL SUPPORT FORUM

.

The Xbox Support team on Twitter is amazingly

quick with their responses.

.

twitter.com/XboxSupport

.

Or, if you prefer, you can call the Xbox Support

team on your phone:

.

Contact Us

Chat with an Xbox support Agent:

Chat with an Xbox

Support Agent

Chat with an Xbox Live Ambassador;

Chat

with an Xbox Live Ambassador

Edited by Kiesey78

nhoelb · Jun 20, 2018

A Request for Help

To save you some trouble, you might want to call the Technical Support of Xbox. I always call them even for simple issue and they even give free Microsoft points for your inconvenience. If your console is still under warranty, they might even replace it for free.

HAZMAT RADIO · Jun 20, 2018

You can call Xbox Support - there's no "paid" option since its free - Contact Us | Xbox Support

If you want your console repaired and it's out of warranty, that's not technical support, its a repair and there would be a fee for out of warranty consoles.

HAZMAT RADIO

You can call Xbox Support - there's no "paid" option since its free - https://support.xbox.com/en-US/contact-us

If you want your console repaired and it's out of warranty, that's not technical support, its a repair and there would be a fee for out of warranty consoles.

Fearless Reign7

Bare in mind the servers were down earlier so they were prob backed up with everyone calling. I would try again later.

they do try there best to help as many people as they can. They just cant do it all at once

Aldrums24 (Alexis)

you want Support from Microsoft of the Division of Xbox???

Smwutches

If you haven't done so already, you may want to request another call. The servers were down for a couple of hours and probably screwed things up.

Spazpol

So this morning I spent an hour, and finally got to the point of Microsoft saying they would call me in 170 minutes. Ok. It's been 7 hours, no call. Should I give up on them?

Do they EVER get back to anyone?

Yes they do, I would suggest you call back. Was your issue xbox related or something else microsoft related?

Microsoft refuse to give technical support