Microsoft Refund Policy is a JOKE!

Thank you for your help anyway.

My son doesnt know the passkey and it was never asked for.

I have received an invoice for the item but no item.

Can you please check it was delivered as you are refusing to refund?

Hello

You have to go though Microsoft all of the way if you file a dispute with your Bank or PayPal and you get your money back, your Microsoft account will suspended and have an overdue payment that will need to be payed off before re accessing your account.

This happened to a friend xbox on the Xbox 360.

Your account wasn’t hacked. No one hacks an account and buys games for them lol.

You're making my point for me.

An unauthorized purchase does not qualify for a refund.

Just because the option is there doesn't change the issue. An UA purchase is fraud and no one refunds for fraud. That's why you contact your credit card company and have them dispute the charge.

Microsoft can and do refund for Unauthorised digital purchase because they can revoke the digital license to the product.

Happened to myself just last month my son purchased call of duty black ops four without permission I filled in the form clicked that box a second box opened asking who did make the purchase in which I filled int the information. 2 days later the purchase was
refunded and my card was refunded >

I understand your point for physical products but digital products can be revoked