Microsoft Refund Policy is a JOKE!

Today I saw that there was a purchase on my account. Black Ops Digital Download. I did not make this purchase. All I can think of is that my account was hacked. I did not like the Beta. I am continuing to play WWII. But Microsoft is no help with
this. My only hope is that Paypal will stop this transaction. My last resort is my bank. I have since changed all my passwords. The time stamp of the transaction was while I was playing WWII this weekend. Anyone else have trouble with this JOKE of a policy?

:)

 

Xbox Refund Policy is a joke

I contacted Xbox today about a game I have been having trouble with for a year already and after updating the game and my Xbox one the game still freezes, and now my 10 year old nephew is still in tears thanks to Xbox not helping me with my issue on getting
my game Lego Hobbit refunded to my account, and its pretty sad they kept using the same excuse you purchased it a year ago so we won't refund you with no receipt, hello dummies my Microsoft account is my receipt especially since it was a digital download from
the system. I demand my refund or the better business Bureau will be contacted on how corrupt Microsoft and Xbox are.

 

Xbox Refund Policy is a joke

yep - support is a joke....unauthorized charge on my account and they won't refund...wow.....terrible c/s...cannot get English speaking rep when we call - it's not the rep's fault - MIcrosoft needs to own it.... Nintendo sounding good about now

 

Have you spoken directly
with Microsoft regarding this issue? It may be far easier than trying to complete a form.

 

Hello!

Thank you for bringing your concerns to us here on the forums. If you believe that you have some unintended purchases made from your account.

Request an Xbox digital product or subscription refund try filling out this webform and they will provide you with any options available.

Hope this helps

 

I already did that and was told that I do not qualify for a refund.

 

Hi TN,

Thanks for reaching out! I see that your refund request has been reviewed by our team and at this time we are not able to refund your order. We understand this situation can be frustrating, however,
on the Forums we do not have access to accounts or order information. If you have questions about the decision please reply to the confirmation email sent to you.

Our
dedicated team is ready to assist you. Also, when replying to request for additional information, do not abuse or threaten Microsoft employees or post profane, bigoted, or otherwise provocative content. As with all Xbox Live activities,
the guidelines outlined within the Code of Conduct still apply.

Thank
you

 

If you believe that your account has been accessed by an unauthorised 3rd party you can contact support and request an unauthorised access case and investigation to be carried out on your account. As you say the time stamp shows the purchased happened
while you were logged into your account and playing actively the unauthorised purchase must have taken place on the webstore or app. If you check your login history from the security tab on
account.microsoft.com you can see if your account was accessed from a new location at that time.

You should be aware that during an unauthorised access case your account will be locked out for up to 7 days while they carry out the investigation.

If after the investigation is complete and they find your account was accessed by a 3rd party they can refund you for the unauthorised purchase

 

I have tried calling customer service for both Microsoft and Xbox and I do not get an option to speak with someone. It disconnects every time. Great customer support Microsoft!!!!!!!!

 

Support no longer uses a direct phone number. You would have to go to Contact Us | Xbox Support to request a call back (say no thanks to the virtual assistant and if the option does not show you may have to change your topic)

 

Sign on at the
Support site and choose an option other than Billing. When prompted to speak to a virtual agent, decline the choice. After a couple of additional questions, you should get options to request a free callback or to speak with an online Microsoft agent (a
live human).

 

You won't get a refund for an Unauthorized Purchase.

For example, is someone buys a TV with your credit card from walmart. Then you go to walmart and say give me my money, they won't give you a "refund".

You'll need to contact your bank to have them dispute the Unauthorized Purchase since you're stating that you didn't make it.

 

That's not true the Refund request form has a section that states this purchase was not made by myself.

 

That has to be handled VERY delicately, and it is not recommended unless you have rock-solid proof you didn't make the purchase (being logged on and doing something else doesn't count, I'm afraid). The

Xbox Live Code of Conduct discusses inappropriate chargebacks, and a fraudulent request can cause your account to be banned.

Alternatively, contact your card issuer/payment processor and ask them to advocate for you to find out what happened.

 

You're making my point for me.

An unauthorized purchase does not qualify for a refund.

Just because the option is there doesn't change the issue. An UA purchase is fraud and no one refunds for fraud. That's why you contact your credit card company and have them dispute the charge.