Microsoft purchases (I believe related to Xbox) not showing anywhere, multiple mistakes

Amy2244 · Aug 31, 2020

Can anyone help me please because Microsoft don't care at all in helping in anyway except to say, "Thank you for using Microsoft products and services, we appreciate your business. This email is to confirm that your support case has been closed..."

Basically, I purchased a £6.49 Vbucks purchase for my daughter on her Xbox microsoft account, she needs my permission for purchases so this isn't a case of child error at all. I have checked my bank account and Microsoft have taken the following payments;

28th Aug £10
28th Aug £6.49
28th Aug £10
28th Aug £10

The plot thickens...my daughter has £15.52 in her Microsoft account.

Where is this £30 they've stolen from my bank account?

You cannot check account balances on your Microsoft account to show incomings and outgoings, leaving a total daily balance.

So I have NO IDEA where they've put my stolen money, to reimburse myself. It's not there yet says REDEEMED. REDEEMED where?

I want a statement to show me where they've spent my money, Xbox I am sure can verify I've not bought anything on the account!

Can anyone help, it's £30 I cannot afford to lose, I can't even spend it as it's not there.

I'm sorry I am absolutely fuming they can do this. I am contacting my bank too so they can verify with my bank what I

have supposedly spent it on because it's very convenient they don't state that! I've only ever bought Vbucks, online games or Xbox live

on my Microsoft account and they ALL SHOW UP ON YOUR PURCHASES, either in Microsoft or Xbox.

This £30 isn't ANYWHERE because I DIDN'T spend it.

And you can't get to talk to a person because the live chat is busy.

Thankyou for your patience.
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:)