Microsoft: Problem with a sanction

Hello @RanmaGremory, I hope everything is going well for you!

Thank you for reaching Microsoft Xbox Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, I believe your console might need either a network reset or just a system refresh. Therefore, you will only need to follow those simple troubleshooting steps that I will provide you with and your issue should be fixed.

The following troubleshooting step will help you clear out your MAC address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another step that you can try to resolve the issue, would be to remove and re-add your account. In order to do that please go to: settings> account> remove accounts> remove your account.

You could also try this troubleshooting step to clear any corrupted data from your device:

1- Go to settings on your Xbox

2- Select system

3-Select storage

4- Clear local saved games and your console will automatically restart

Note: When doing this step please make sure that you always play online so that all your data is saved to the cloud

If the issue still persists after going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming

Hello, thanks for answering, I already did ALL THE STEPS, but none worked, when logging into the game pass application it says "YOUR ACCOUNT IS SUSPENDED" when pressing the button, it directs me to Enforcenent, it says "YOUR ACCOUNT HAS AN APPLICATION" but the sanction ended, 33 days ago, I don't know what happens. I'm really very worried.

***THIS IS NOT SPONSORED/SANCTIONED BY Microsoft in any way, shape, or form***

No, it doesn't work with all connections.

Oh yea, if i will put this dns, i will get russian sanctions problem.

Microsoft these days. Thinking every russian is evil.

Well known as error 0x80a40401

Keep in mind Russia is currently disabled due to the sanctions

Belarus is facing sanctions to

And.not all 360 content is region locked

This problem existed even before the war. I already wrote above.